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Colonel John Quinn was a young, ambitious Air Force pilot who loved to fly - until an Iraqi missile nearly ended his career and his life. Three surgeries and four years later, Quinn is functional, but not good enough to fly. Assigned to the Pentagon, he's prepared to spend the rest of his career in a series of boring staff jobs. Then a military Lear jet crashes shortly after takeoff in the rural farmlands outside Washington, and Quinn is called to lead the biggest investigation of his life.

How can your organization increase its agility, alignment, and accountability to improve performance? Developing performance management capabilities means changing the way people are empowered to make better decisions. It requires a transition from a restrictive, command-and-control approach to a management style that includes more participants in the performance-management process.