Showing titles in Customer Service
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A minha profissão, garçom [Food & Services]
- By: Anastasia E. Suárez
- Narrated by: Inês Reis Araújo de Almeida
- Length: 2 hrs and 2 mins
- Unabridged
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É comum pensar que a única função do garçom é anotar os pedidos e levar os pratos. No entanto, este livro pretende valorizar essa profissão e demonstrar que o verdadeiro valor de um garçom está na sua capacidade de conseguir que os seus clientes tenham momentos agradáveis enquanto repõem as energias. Nós, da Trade Academy, pretendemos destacar a importância que o garçom tem sendo, ao mesmo tempo, anfitrião e vendedor.
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A minha profissão, garçom [Food & Services]
- Narrated by: Inês Reis Araújo de Almeida
- Length: 2 hrs and 2 mins
- Release date: 18-08-23
- Language: Portuguese
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Regular price: £6.99 or 1 Credit
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The Professional Waiter
- Arts & Crafts
- By: Anastasia E. Suárez
- Narrated by: Giselle Halberthal
- Length: 2 hrs and 17 mins
- Unabridged
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.
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The Professional Waiter
- Arts & Crafts
- Narrated by: Giselle Halberthal
- Length: 2 hrs and 17 mins
- Release date: 16-08-23
- Language: English
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Never Drop the Ball Again
- A Little Book on How the Ideal Client Experience Will Save Your Business
- By: H.B. Pasley
- Narrated by: H.B. Pasley
- Length: 58 mins
- Unabridged
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If your growth depends on attracting and retaining the right kind of people, this little book is for you. The Ideal Client Experience will literally save your business. It will create stable customer growth. It will increase retention of clients and team members. It will make you happy. Why? Because you love your people and you never want to drop the ball again.
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Never Drop the Ball Again
- A Little Book on How the Ideal Client Experience Will Save Your Business
- Narrated by: H.B. Pasley
- Length: 58 mins
- Release date: 16-11-22
- Language: English
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Regular price: £3.99 or 1 Credit
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LinkedIn Twitter pour développer votre activité
- Se faire connaître, conquérir, fidéliser
- By: Valérie March
- Narrated by: Séverine Faramond
- Length: 3 hrs and 58 mins
- Unabridged
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Vous allez créer votre petite entreprise ou vous la dirigez déjà : ce guide pour bien démarrer et pour croître est fait pour vous. Parsemé de témoignages d'entrepreneurs et de conseils d'experts concrets, il vous accompagne et vous offre des réponses pratiques pour construire votre succès sur le long terme. Pour fidéliser et conquérir des clients, trouver les bons partenaires ou vous tenir informé des évolutions de votre marché, LinkedIn et Twitter se révèlent des outils clés, à condition de bien les utiliser !
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LinkedIn Twitter pour développer votre activité
- Se faire connaître, conquérir, fidéliser
- Narrated by: Séverine Faramond
- Length: 3 hrs and 58 mins
- Release date: 01-11-22
- Language: French
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Regular price: £12.99 or 1 Credit
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Customer Service: 101
- A Step-by-Step Guide to Enhancing Customer Service
- By: David Elliot
- Narrated by: Stayce Smith
- Length: 51 mins
- Unabridged
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Customer service is often forgotten, but it's crucial for maintaining a healthy business. In this book, I will provide a step-by-step guide to customer service that will set your employees up for success from the beginning. I'll go over everything from how to hire the appropriate people, what they need to know before they start their job, and how to properly mentor them once they're onboard. By the end of this book, you'll have an employee team that knows what customer service is all about and has the knowledge and skills needed to execute it daily.
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Customer Service: 101
- A Step-by-Step Guide to Enhancing Customer Service
- Narrated by: Stayce Smith
- Length: 51 mins
- Release date: 17-10-22
- Language: English
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Service That Rocks
- Create Unforgettable Experiences and Turn Customers into Fans
- By: Jim Knight
- Narrated by: Jim Knight
- Length: 2 hrs and 32 mins
- Unabridged
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Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company. In Service That Rocks, author, speaker and service expert Jim Knight shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic.
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Service That Rocks
- Create Unforgettable Experiences and Turn Customers into Fans
- Narrated by: Jim Knight
- Length: 2 hrs and 32 mins
- Release date: 14-06-23
- Language: English
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Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- By: Stephen Kagawa
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Unabridged
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As advisors, we want open and honest relationships with our clients. We also want a sense of purpose in our work that comes from serving, not selling. Yet somehow, serving others turns into pushing products that drive profits. Left unchecked, this tension forces us to become salespeople and destroys the trust we’ve built with our clients. There must be a way advisors can do good and do well…right? There is, and in Aloha Financial Advising, Stephen Kagawa shares the better approach to advising you’ve been seeking.
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Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Release date: 02-06-23
- Language: English
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- By: Hermann Scherer
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Unabridged
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Zeig Dich, dann wirst Du zum Leuchtturm Deiner Branche! Du bist kompetent. Du hast Talente. Doch wie sichtbar bist du damit? Kennen deine Kunden und Geschäftspartner deine Superkräfte? Warum sind die einen mit einer Dienstleistung erfolgreich und warum bleiben die anderen auf ihren Fähigkeiten sitzen, ohne daraus Kapital schlagen zu können? In seinem Ratgeber beschreibt Erfolgsautor Herrmann Scherer den Weg raus aus der Unsichtbarkeit. Denn wer auf sich aufmerksam macht und seine Bekanntheit steigert, ist auf dem richtigen Weg zum persönlichen und beruflichen Erfolg.
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Release date: 05-06-23
- Language: German
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Regular price: £7.99 or 1 Credit
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Turn Any Customer into a Superfan
- By: Tony Reed
- Narrated by: Scott R. Pollak
- Length: 1 hr and 52 mins
- Unabridged
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Discover the path to unwavering customer loyalty and propel your business to unprecedented heights! This captivating book unveils potent strategies that not only ensure your customers feel valued, appreciated, and engaged but also foster unbreakable loyalty. Delve into the transformative impact of cultivating robust customer relationships, unlocking a realm of growth opportunities, boosting customer retention, and driving repeat business.
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Turn Any Customer into a Superfan
- Narrated by: Scott R. Pollak
- Length: 1 hr and 52 mins
- Release date: 25-05-23
- Language: English
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The Book of Business Awesome/The Book of Business UnAwesome
- How Engaging Your Customers and Employees Can Make Your Business Thrive
- By: Scott Stratten
- Narrated by: Scott Stratten
- Length: 5 hrs and 49 mins
- Unabridged
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Ensure that your business remains awesome, instead of unawesome, and apply these awesomely effective strategies to your business today.
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The Book of Business Awesome/The Book of Business UnAwesome
- How Engaging Your Customers and Employees Can Make Your Business Thrive
- Narrated by: Scott Stratten
- Length: 5 hrs and 49 mins
- Release date: 22-08-23
- Language: English
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