Showing titles in Customer Service
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From Impressed to Obsessed
- 12 Principles for Turning Customers and Employees into Life-Long Fans
- By: Jon Picoult
- Narrated by: Jon Picoult
- Length: 8 hrs and 58 mins
- Unabridged
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If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with - not just shaping their experiences, but also shaping their memories.
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From Impressed to Obsessed
- 12 Principles for Turning Customers and Employees into Life-Long Fans
- Narrated by: Jon Picoult
- Length: 8 hrs and 58 mins
- Release date: 18-01-22
- Language: English
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The A to Z of Being Understood
- Make Your Voice Heard and Your Conversations Count
- By: Kay White
- Narrated by: Kay White
- Length: 3 hrs and 59 mins
- Unabridged
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Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and persuade people and make more lasting and profitable relationships, quickly and easily.
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The A to Z of Being Understood
- Make Your Voice Heard and Your Conversations Count
- Narrated by: Kay White
- Length: 3 hrs and 59 mins
- Release date: 18-01-16
- Language: English
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La Venta Disruptiva [The Disruptive Selling]
- Cómo Ser Impredecible, Llamar La Atención Y Cerrar Más Ventas B2B [How to Be Unpredictable, Attract Attention, and Close More B2B Sales]
- By: Chris Payne
- Narrated by: Juan Cuevas
- Length: 5 hrs and 23 mins
- Unabridged
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El mundo de las ventas ha cambiado, pero muchas empresas, vendedores y emprendedores siguen usado tácticas viejas, o peor, no usan ninguna. Esta situación es más complicada en un entorno donde todos compiten por la atención de su cliente y si la logran, luego se encuentran en la lucha por precio. La venta disruptiva te mostrará no solamente cómo llamar la atención de tus clientes, sino cómo generar interés, presentar ofertas irresistibles y cerrar más negocios.
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La Venta Disruptiva [The Disruptive Selling]
- Cómo Ser Impredecible, Llamar La Atención Y Cerrar Más Ventas B2B [How to Be Unpredictable, Attract Attention, and Close More B2B Sales]
- Narrated by: Juan Cuevas
- Length: 5 hrs and 23 mins
- Release date: 22-04-22
- Language: Spanish
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- By: David Nour
- Narrated by: David Nour
- Length: 9 hrs and 46 mins
- Unabridged
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What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?
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love it. cofounder myrep.com
- By Anonymous User on 06-06-20
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Narrated by: David Nour
- Length: 9 hrs and 46 mins
- Release date: 30-05-17
- Language: English
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone
- By: Mitch Joel
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Unabridged
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At last, here's THE audiobook that 21st century entrepreneurs have been waiting for - the inner-secrets of how highly successful Internet capitalists make millions by knowing who to reach and how to reach them online. From viral loops to social networking to how to cut through all the cyber-clutter, Six Pixels of Separation is mandatory listening for anybody who wants to expand their business via the Internet.
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Good book, needs a new edition
- By Margaret Bent on 11-10-18
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Release date: 04-09-09
- Language: English
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- By: Joseph A. Michelli
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Unabridged
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Release date: 10-08-21
- Language: English
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- By: Sean McDade
- Narrated by: Assaf Cohen
- Length: 3 hrs and 41 mins
- Unabridged
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Narrated by: Assaf Cohen
- Length: 3 hrs and 41 mins
- Release date: 03-06-22
- Language: English
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The Customer Experience Edge
- Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
- By: Reza Soudagar, Vinay Iyer, Volker Hildebrand
- Narrated by: Bruce Miles
- Length: 8 hrs and 44 mins
- Unabridged
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Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail - the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back - and that sets you apart from the competition. You need to seize The Customer Experience Edge.
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The Customer Experience Edge
- Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
- Narrated by: Bruce Miles
- Length: 8 hrs and 44 mins
- Release date: 10-08-21
- Language: English
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The Science of Customer Connections
- Manage Your Message to Grow Your Business
- By: Jim Karrh PhD, Dorie Clark - foreword
- Narrated by: Jim Karrh PhD, Joyce Bean
- Length: 5 hrs and 28 mins
- Unabridged
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The vast majority of word of mouth happens offline, in everyday conversations. In The Science of Customer Connections, Karrh offers simple concepts plus practical guidance for individual professionals, teams, and complex organizations to be part of those conversations in ways that grow their business.
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The Science of Customer Connections
- Manage Your Message to Grow Your Business
- Narrated by: Jim Karrh PhD, Joyce Bean
- Length: 5 hrs and 28 mins
- Release date: 01-09-19
- Language: English
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The Shopping Revolution
- How Successful Retailers Win Customers in an Era of Endless Disruption
- By: Barbara E. Kahn
- Narrated by: Lisa Larsen
- Length: 5 hrs
- Unabridged
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We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. In The Shopping Revolution, Barbara E. Kahn, a foremost retail expert and professor at the Wharton School, examines the companies that have been most successful during this wave of change and offers fresh insights into what we can learn from their ascendance.
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The Shopping Revolution
- How Successful Retailers Win Customers in an Era of Endless Disruption
- Narrated by: Lisa Larsen
- Length: 5 hrs
- Release date: 13-11-18
- Language: English
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- By: Bruce Loeffler, Brian Church
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Unabridged
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The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Release date: 27-07-20
- Language: English
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Empowered
- Unleash Your Employees, Energize Your Customers, and Transform Your Business
- By: Josh Bernoff, Ted Schadler
- Narrated by: Josh Bernoff
- Length: 6 hrs and 43 mins
- Unabridged
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In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.
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Empowered
- Unleash Your Employees, Energize Your Customers, and Transform Your Business
- Narrated by: Josh Bernoff
- Length: 6 hrs and 43 mins
- Release date: 14-09-10
- Language: English
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Public Figures, Private Lives
- By: Christian West, Brian Jantzen, Ivor Terret, and others
- Narrated by: William Brand
- Length: 8 hrs and 8 mins
- Unabridged
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Learn how excellence is built into protective security programs for discerning individuals and families. With decades of experience working for the high and ultra-high net worth worldwide, authors West, Jantzen, Terret, and Van Driessche provide a wide-ranging and pragmatic introduction to protective security for prominent individuals and families.
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Public Figures, Private Lives
- Narrated by: William Brand
- Length: 8 hrs and 8 mins
- Release date: 06-11-19
- Language: English
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- By: Steve Curtin
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Unabridged
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Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Release date: 02-07-13
- Language: English
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The Hidden Leader
- Discover and Develop Greatness Within Your Company
- By: Scott K. Edinger, Laurie Sain
- Narrated by: Walter Dixon
- Length: 5 hrs and 49 mins
- Unabridged
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Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem, the service rep who thinks outside the box and creates unshakeable customer loyalty? These are more than "good employees". - these are "hidden leaders", and they are critical to an organization's long-term success.
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The Hidden Leader
- Discover and Develop Greatness Within Your Company
- Narrated by: Walter Dixon
- Length: 5 hrs and 49 mins
- Release date: 18-05-15
- Language: English
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The Endangered Customer
- 8 Steps to Guarantee Repeat Business
- By: Richard R. Shapiro
- Narrated by: Scott Brick
- Length: 4 hrs and 31 mins
- Unabridged
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In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience at every touch point. Companies invest heavily in technology to manage their customers and earn repeat business, but high-tech approaches have fallen short according to Shapiro.
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The Endangered Customer
- 8 Steps to Guarantee Repeat Business
- Narrated by: Scott Brick
- Length: 4 hrs and 31 mins
- Release date: 25-04-17
- Language: English
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The Toxic Client
- Knowing and Avoiding Problem Customers
- By: Garrett Sutton
- Narrated by: Garrett Sutton
- Length: 5 hrs and 17 mins
- Unabridged
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Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while we learn an important truth: Not every client is a good client. In fact some of them are truly toxic.
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Narrated by: Garrett Sutton
- Length: 5 hrs and 17 mins
- Release date: 26-07-16
- Language: English
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The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
- The Anatomy of the Perfect Customer Experience
- By: E. M. P. Kailie
- Narrated by: Jim Rising
- Length: 3 hrs and 27 mins
- Unabridged
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The only secret you need to grow your business now: Elevate your customer experience. This audiobook can show you how! Are you looking for a how-to guide on building loyalty, generating word-of-mouth, and keeping customers coming back? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom. With concepts, statistics, and real-world examples, this audiobook rises above all others like it.
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Excellent, very useful and enjoyable
- By Ella J Preston on 24-11-21
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The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
- The Anatomy of the Perfect Customer Experience
- Narrated by: Jim Rising
- Length: 3 hrs and 27 mins
- Release date: 16-11-21
- Language: English
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Overpromise and Overdeliver, Revised Edition
- How to Design and Deliver Extraordinary Customer Experiences
- By: Rick Barrera
- Narrated by: Rick Barrera
- Length: 4 hrs and 49 mins
- Unabridged
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The old cliché is that smart companies underpromise and overdeliver. But in today's crowded market, underpromising is a ticket to oblivion. Rick Barrera shows how to make sure that every point of contact between your company and its customers is well executed and fulfills an over-the-top brand promise to drive word of mouth and rapid growth.
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Overpromise and Overdeliver, Revised Edition
- How to Design and Deliver Extraordinary Customer Experiences
- Narrated by: Rick Barrera
- Length: 4 hrs and 49 mins
- Release date: 10-08-15
- Language: English
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Build Your Community
- By: Richard Millington
- Narrated by: Alex Wyndham
- Length: 9 hrs and 11 mins
- Unabridged
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Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a foolproof approach helping you to: start from scratch and attract your first members; find and design the perfect platform for your community; keep members engaged, sharing expertise, and helping each other; create a magnetic community culture—unique from any other online destination; position you and your organization at the center of your field; and budget for your community with a detailed breakdown of costs and resources required.
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Build Your Community
- Narrated by: Alex Wyndham
- Length: 9 hrs and 11 mins
- Release date: 22-08-23
- Language: English
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