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Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Unlock the full potential of social media with "Social Media Mastery for Realtors." This comprehensive guide is designed specifically for real estate professionals looking to enhance their online presence, connect with clients, and boost their business. Whether you're a seasoned agent or new to the field, you'll find actionable strategies to define your brand identity, choose the right platforms, create compelling content, and engage meaningfully with your audience.