Showing titles in Customer Service
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The Boss
- Why Your Customer Is in Charge
- By: Earl Nightingale
- Narrated by: Earl Nightingale
- Length: 11 mins
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This program could make a wonderful difference in your life. If you may already know about everything about it, you're a remarkable person, and you belong to the top five percent of all the working people in the world. Congratulations! If you don't know about this program, you may have been holding yourself back, not only on the job but you're also missing a big percentage of the greatest joy in life. This is about your boss and your relationship with them. How you handle this relationship will determine your success or failure.
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The Boss
- Why Your Customer Is in Charge
- Narrated by: Earl Nightingale
- Series: Nightingale-Conant: Business
- Length: 11 mins
- Release date: 20-12-19
- Language: English
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- By: Greg Alcorn
- Narrated by: Frank King
- Length: 2 hrs and 10 mins
- Unabridged
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7 Dumb Things We All Say is quick and enjoyable listening. Action strategies are clearly outline and prove a road map to success. If you are serious about communicating well - and like a spot of humor along the way - then this is the book for you.
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- Narrated by: Frank King
- Length: 2 hrs and 10 mins
- Release date: 05-11-19
- Language: English
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Sound Business Bites
- Great Girls Network Series, Book 2
- By: Margery Miller
- Narrated by: Margery Miller
- Length: 1 hr and 22 mins
- Unabridged
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The problem with common sense is that it’s not so common, and that is never more evident than in the business world. In her latest audiobook, Margery Miller shares her insightful thoughts about everyday business practices in small segments that emphasize the human element, so you can easily put into practice what many books simply cover as theory. Being creative, trusting, empowering, and truthful in business can be a challenge, but Sound Business Bites shows you how to apply these critical foundations.
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Sound Business Bites
- Great Girls Network Series, Book 2
- Narrated by: Margery Miller
- Series: The Great Girls Network, Book 2
- Length: 1 hr and 22 mins
- Release date: 01-11-19
- Language: English
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- By: Miriam Herz
- Narrated by: Janine Friedmann
- Length: 52 mins
- Unabridged
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Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- Narrated by: Janine Friedmann
- Length: 52 mins
- Release date: 08-10-19
- Language: German
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- By: Stan Phelps, Evan Carroll
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Unabridged
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Are you looking to stand out from your competition? Uhh, is that even a question? Of course, you are! Purple Goldfish 2.0 is not your ordinary business book. It fundamentally aims to change the paradigm of what we do in business and how we do it. It offers 10 ways to attract raving customers. Purple represents “a little extra” whereas the goldfish stands for “differentiation.” A Purple Goldfish is defined as any time a business purposely goes above and beyond to provide a little something extra to differentiate the experience and honor the relationship.
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Release date: 28-09-19
- Language: English
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- By: Hans Patzer
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Unabridged
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Mit den richtigen Fragen zum gewünschten Ergebnis. Bist Du Fach- oder Führungskraft, Berater oder Coach? Nehmen Fragen in Deinem Beruf einen hohen Stellenwert ein? Stellst Du Dir die Frage, ob Du auch wirklich die richtigen Fragen stellst? Erfahre mehr über die Bedeutung von Fragen im Beruf und wie Du diese gekonnt bei Deiner Arbeit nutzen kannst.
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Release date: 23-08-19
- Language: German
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- By: Joshua H. Davidson
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Unabridged
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It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow. With hard-won insight, humor, and an insider's knowledge of the entrepreneurial space, Chop Dawg founder/CEO Joshua H. Davidson dispels the myths and false promises that entrepreneurs are often too keen to believe in when starting out, and lays out a practical framework for lasting success.
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Release date: 23-07-19
- Language: English
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Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation
- By: Clair Tarry
- Narrated by: Clair Tarry, Fred McCausland
- Length: 1 hr and 11 mins
- Unabridged
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If I told you this audiobook can teach you how to positively manipulate a situation into your favor by replacing one word, would you be interested? I bet the answer is yes. Through the hidden language of success, this audiobook does just that. Learn the eight common every day words society uses, in most cultures around the world which create argumentative settings, self-defensive reactions and, communication breakdown.
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Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation
- Narrated by: Clair Tarry, Fred McCausland
- Length: 1 hr and 11 mins
- Release date: 10-04-19
- Language: English
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- By: Chirstopher Lodge
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Unabridged
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Mit diesem Hörbuch lernen Sie, wie sie Panikattacken und andere Angststörungen loswerden. Angst und Panikattacken müssen sie nicht besitzen, Ich zeige Ihnen 10 einfache und praxisnahe Methoden wie Sie ohne Therapie erfolgreich werden. Im Leben läuft es nicht immer Rund, Angststörung ist dabei ein unangenehmes druck Gefühl welches wir gemeinsam in diesem Hörbuch lösen werden. Ängste verstehen und überwinden wird von nun an zu Ihren Stärken gehören.
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Release date: 29-03-19
- Language: German
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The Business Owner's Guide to Empowered Leadership
- Proven Strategies to Engage Your Team, Inspire High Performance and Increase Sales Without Micromanaging
- By: Kathryn Dager, Danielle Isaac
- Narrated by: Kathryn Dager
- Length: 3 hrs and 48 mins
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Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.
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The Business Owner's Guide to Empowered Leadership
- Proven Strategies to Engage Your Team, Inspire High Performance and Increase Sales Without Micromanaging
- Narrated by: Kathryn Dager
- Length: 3 hrs and 48 mins
- Release date: 17-12-18
- Language: English
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- By: Andreas Weber
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Unabridged
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Andreas Weber vermittelt Unternehmern und Managern die überlebenswichtige Facette der Digitalisierung mithilfe eines selbst entwickelten Modells. In dessen Mittelpunkt steht der Mensch: der Kunde im Fokus einer veränderten Wertschöpfungskette, die Mitarbeiter mit Ihrem Engagement, ihrer Kreativität und Wandlungsfähigkeit und last not least die Führungskräfte als deren Vorbilder und Befähiger sowie als strategische Pioniere. Daten sind der Treibstoff, ihre Integration ist das Geschäft. Nur eine kundenzentrierte Supply Chain ermöglicht unternehmerisches Wachstum und garantiert den unternehmerischen Fortbestand.
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Release date: 10-12-18
- Language: German
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Kundengewinnung
- Sales-up-Call
- By: Stephan Heinrich, Florian Funfack
- Narrated by: Stephan Heinrich, Florian Funfack
- Length: 1 hr and 2 mins
- Unabridged
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Klarheit - weshalb Kunden Klarheit lieben: Überraschen Sie Ihre Gesprächspartner! Was wollen Kunden wirklich? Wie Sie sich von Mitbewerbern unterscheiden.
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Kundengewinnung
- Sales-up-Call
- Narrated by: Stephan Heinrich, Florian Funfack
- Series: Sales-up-Call
- Length: 1 hr and 2 mins
- Release date: 05-12-18
- Language: German
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- By: Reiner S. Bandorf
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Unabridged
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Reiner S. Bandorf berichtet in seinem Hörbuch über negative und positive Erlebnisse im Kundenservice in verschiedensten Branchen wie Gastronomie, Autogewerbe und Einzelhandel. Er lässt es aber nicht bei Lob oder Tadel bleiben. Sein Anliegen ist es, Schwachstellen und Unterlassungssünden aufzuzeigen. Diese können meist mit wenig Aufwand behoben werden, haben aber eine nachhaltige Wirkung.
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Release date: 04-12-18
- Language: German
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How to Handle Cranky Customer Problems Using Behavioral Science
- By: Jennifer Hancock
- Narrated by: Jennifer Hancock
- Length: 43 mins
- Unabridged
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Without customers, we don’t have a business. But what can, or should, we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.
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How to Handle Cranky Customer Problems Using Behavioral Science
- Narrated by: Jennifer Hancock
- Length: 43 mins
- Release date: 26-11-18
- Language: English
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- By: Cindy Koebele
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. Whether it's giving gifts or making time to chat, remembering names or sharing meals, there are a thousand small ways you can take your business connections beyond the financial and into the personal. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless.
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Release date: 21-08-18
- Language: English
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- By: David Gómez
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
- Unabridged
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Las compañías hacen grandes esfuerzos por ganarse un cliente, para luego perderlo por una precaria actitud de servicio. Las áreas trabajan internamente como islas, desconectadas de la realidad y de las necesidades de la gente a la cual deberían servir. Pero, ¿qué pasaría si después de un día agotador tomara un taxi y lo que sucede adentro transforma su vida para siempre?, ¿qué pasaría si dejara de esperar a que las cosas pasen y se dedicara a lograr que sucedieran?
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
- Release date: 01-08-18
- Language: Spanish
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
- What to Do and Not Do - and How to Fix It When Things Go Wrong
- By: Gini Graham Scott
- Narrated by: Jeremy F Lunnen
- Length: 2 hrs and 28 mins
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a bad experience in order to fix things.
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
- What to Do and Not Do - and How to Fix It When Things Go Wrong
- Narrated by: Jeremy F Lunnen
- Length: 2 hrs and 28 mins
- Release date: 27-07-18
- Language: English
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The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- By: Wayne Olson
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
- Unabridged
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Transform your business or nonprofit organization. The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.
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The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
- Release date: 23-04-18
- Language: English
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- By: Michael Fertik, David C. Thompson
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Unabridged
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Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Release date: 20-01-15
- Language: English
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Remarkable Service: How to Keep Your Doors Open
- By: Mike Mack MBA
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Unabridged
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It is my belief that remarkable customer service can improve revenue and overall corporate profitability. It can open doors for your business, and if you do a poor job of taking care of your customers, you may find your doors closed! Every business has the ability to create and deliver remarkable service. Do you believe this? This audiobook is packed with unforgettable customer service stories. Some are truly remarkable in a great way, and some are so bad that we will remark about the story and the businesses involved for a very long time.
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Remarkable Service: How to Keep Your Doors Open
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Release date: 22-02-18
- Language: English
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