• This is the first episode of a series of podcasts organized by smartQED. We invite guest speakers from the community to share their experiences and insights about incident and problem management so that we can learn from each other.

• In this episode, Ms. Sangeetha Iyer, currently a problem management lead and an experienced ITIL operations analyst, talks about her work in this field.

• smartQED was built based on inputs from actual boots-on-the-ground incident and problem managers, and the community podcast is our way to reach out and contribute to community knowledge. Our mission at smartQED is to bring structure, clarity and control to the incident and problem management process and enable teams to solve issues quickly and efficiently. Our patented and powerful visual AI-powered workspace helps to streamline and speed up incident resolution.

• To learn more please visit our website https://www.smartqed.ai.

Hosted on Acast. See acast.com/privacy for more information.