XI Café Podcast

By: InMoment
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  • Summary

  • Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.
    InMoment 2024
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Politics & Government
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Episodes
  • Elevating B2B Success: Iress Unveils the Transformative Power of CX

    Elevating B2B Success: Iress Unveils the Transformative Power of CX
    Sep 25 2024

    In this episode of XI Café, we talk with Marie Corfield, Customer Experience Lead at Iress, about their journey from traditional feedback methods to a fully integrated CX program. Discover how Iress transformed their approach to customer relationships, overcame challenges, and the actionable insights that can help your business elevate its own customer experience. Tune in for inspiration and practical takeaways!
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    13 mins
  • Specsavers: Built on Value, Defined by Expertise

    Specsavers: Built on Value, Defined by Expertise
    Sep 11 2024

    A true customer experience champion, Martin Cottell, Head of Customer Operations at Specsaver NA, is all about making customers the heart of the business. With 17 years at Specsavers, he’s led the charge in driving CX innovation and strategic growth across Northern Europe. In this podcast Martin reveals how Specsavers transforms customer feedback into powerful business change.
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    14 mins
  • Securing Brand Loyalty in the Third Wave of CX

    Securing Brand Loyalty in the Third Wave of CX
    May 15 2024

    Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, discuss key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX).
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    19 mins

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