Workplace Stories by RedThread Research

By: Stacia Garr & Dani Johnson
Listen for free

  • Summary

  • At RedThread, we love our data, but we know that what you remember is stories. So we spend time listening to thinkers, writers, leaders, and practitioners as they tell their stories about what works in the workplace, what they’ve learned, and what they hope to see in the future. We hope you find it inspirational, motivational, and a touch irreverent.
    RedThread Research 2024
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Management Economics
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Episodes
  • Mitchel MacNair: Crown Castle - Making Employee Development Strategic

    Mitchel MacNair: Crown Castle - Making Employee Development Strategic
    Sep 25 2024
    How do you turn a skeptical organization into a believer in the power of Learning & Development? We interviewed Mitchel MacNair, Director of Talent Development and Learning at Crown Castle to find out. Mitchel takes us on a journey from his unconventional background in nuclear engineering and the Navy to leading transformational change in L&D. He tells us how he reshaped Crown Castle’s learning function by aligning it with business strategy, building credibility through data-driven results, and elevating its impact across the organization.

    You will want to hear this episode if you are interested in...
    • How Mitchel’s background in the Navy prepared him for L&D leadership [4:35]
    • Handling the loss of 50% of the L&D team within Mitchel’s first six months [6:20]
    • How organizational chaos impacts strategic L&D changes at Crown Castle [9:29]
    • Transforming L&D from "order takers" to strategic business partners [10:58]
    • The role of the principal designer in Crown Castle’s L&D success [13:20]
    • Collaborating with other functions to focus on outcomes [15:10]
    • Why obtaining business performance data early is critical for L&D success [18:17]
    • Demonstrating a 192% increase in services sold through L&D programs [23:00]
    • How Crown Castle developed their AI policies [35:10]
    • L&D’s role in Crown Castle's skills strategy and future talent planning [41:00]
    Resources & People Mentioned
    • Is Your Genius at Work by Dick Richards
    • Nick Shackleton-Jones (LinkedIn Thought Leader)
    Connect with Mitchel MacNair
    • Mitchel MacNair on LinkedIn
    Connect With Red Thread Research
    • Website: Red Thread Research
    • On LinkedIn
    • On Facebook
    • On Twitter

    Subscribe to WORKPLACE STORIES
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    44 mins
  • HR, Workforce Automation, and GenAI at Merck: Jeremy Shapiro & Chris Shultz

    HR, Workforce Automation, and GenAI at Merck: Jeremy Shapiro & Chris Shultz
    Sep 11 2024
    Jeremy Shapiro, AVP of Human Resources and Workforce Analytics, and Chris Shultz, Director of HR Intelligent Automation and Gen AI at Merck join us in this forward-thinking conversation. Learn how (and why) Merck is embracing AI to streamline HR processes, support innovation, and maintain ethical considerations. This was hugely educational for us and we hope you get a glimpse into the future of HR tech.

    You will want to hear this episode if you are interested in...
    • What does the future of HR look like in an AI-driven world? [1:17]
    • How can AI serve as a translator and guide for HR professionals? [7:47]
    • How Merck ensures AI is implemented responsibly [8:51]
    • How Merck leveraging AI for massive efficiency gains in HR [12:45]
    • How Merck determines what AI solutions to build internally [16:54]
    • Can HR keep pushing the efficiency frontier with AI, or is there a limit? [19:19]
    • How organizations can support the mental well-being of AI engineers [25:16]
    • How ethics play a crucial role in the development of AI [31:12]
    • What key strategies should HR leaders focus on in the next six months? [37:03]

    Resources & People Mentioned
    • Keith McNulty’s (McKinsey & Company) post about the bias of LLMs
    • BCG’s Research on AI in the workplace
    • Glint (HR tool)
    • Workday (HR tool)
    Connect with our Guests
    • Jeremy Shapiro
    • Chris Shultz
    Connect With Red Thread Research
    • Website: Red Thread Research
    • On LinkedIn
    • On Facebook
    • On Twitter

    Subscribe to WORKPLACE STORIES
    Show More Show Less
    43 mins
  • The Critical Role Data Plays in Skills Development: MetLife’s Emily Hacker and Dan Weiss

    The Critical Role Data Plays in Skills Development: MetLife’s Emily Hacker and Dan Weiss
    Aug 28 2024
    Skills data can be used to raise the bar in talent acquisition, implement data-driven learning, make strategic workforce planning decisions, help employees reach career aspirations, and much more. Too many organizations are so glued to the idea of perfection that they won’t implement imperfect programs to gather skills data. Dan Weiss and Emily Hacker believe that this mindset is useless.Your skills data won’t be perfect—but it can still be useful and helpful to employees. They share exactly why in this episode of Workplace Stories.

    You will want to hear this episode if you are interested in...
    • Join the RedThread Research Community! [2:53]
    • Learning more about Dan Weiss and Emily Hacker [3:35]
    • Transforming culture before building infrastructure [9:07]
    • How the MetLife culture championed the process [13:23]
    • Their current pilot and the vision for the future [16:40]
    • The lightning round [25:46]
    • How to get buy-in from leadership [30:09]
    • The critical role data plays in skills development [33:09]
    • Their data sources and how they’re using them [36:43]
    • Where does the data live? [40:43]
    • The biggest thing Emily and Dan have learned [43:35]
    • Why Emily and Dan do the work they do [44:26]

    Resources & People Mentioned
    • Join the RedThread Research Community!
    • Employee Benefits Trends Study
    Connect with Emily Hacker and Dan Weiss
    • Connect with Emily on LinkedIn
    • Connect with Dan on LinkedIn
    Connect With Red Thread Research
    • Website: Red Thread Research
    • On LinkedIn
    • On Facebook
    • On Twitter
    Subscribe to WORKPLACE STORIES
    Show More Show Less
    46 mins

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