Ready to bring a little pixie dust into your customer service? In this episode, Dr. Steven Stein is joined by Louie Gravance, a former Disney leader, keynote speaker, and author of Service is a Superpower.

They explore how storytelling can revolutionize your customer service strategy by focusing on empathy, human connection, and creating magical experiences that resonate with customers on an emotional level. Discover how to shift from a legacy model of customer service to one that is collaborative and emotionally engaging, turning customers into lifelong fans and employees into empowered service providers.

Connect with Louie Gravance

LinkedIn: https://www.linkedin.com/in/louie-gravance-20339423/

Website: https://www.gravance.com/

Book: https://www.amazon.ca/Service-Superpower-Louie-Gravance/dp/1645432645

Learn More About MHS

Website: https://mhs.com/

Steven Stein: https://stevenstein.com/

Customer Service AP: bit.ly/MHS-CS-AP

Should you be responsible for your employees' happiness? In this episode, Kim Ades, the owner of Frame of Mind Coaching, shares tips on creating happier workspaces.

Kim dives into why happiness at work isn't just a perk, it's a game-changer. Happy employees will stick around longer, take fewer sick days, and morph into the company's biggest cheerleaders. Busting the myth that happiness is just a workplace distraction, Kim shows us it's actually the magic ingredient for building superstar teams.

Connect with Kim Ades

LinkedIn:https://www.linkedin.com/in/kimades/

Website: frameofmindcoaching.com

Learn More About MHS

Website: https://mhs.com/

Steven Stein: https://stevenstein.com/

MHS’ Hardiness Resilience Gauge: https://bit.ly/MHS-HRG

Get ready to set sail because today’s episode is with the Learning Pirate, Lauren Waldman!

Lauren is an expert at helping organizations upskill using the power of neuroscience. Upskilling and re-skilling are buzzwords in the industry right now, but is it time they walk the plank? We uncover the hidden treasures of neurocognitive science that can transform your crew into lifelong learners ready to tackle any challenge. Set sail with us and discover how to keep your office shipshape and your staff eager to learn, no matter what new technology or trend looms on the horizon!

Connect with Lauren Waldman

LinkedIn: linkedin.com/in/lauren-waldman-learning-pirate

Website: https://www.learningpirate.com/

Learn More About MHS

Website: https://mhs.com/

MHS’ Emotional Intelligence Tool EQ-i® 2.0- https://bit.ly/MHS-EQi

Steven Stein: https://stevenstein.com/