Episodes

  • Within the Trenches Ep 575
    Nov 27 2024

    Ep 575 features Theresa, a CTO at Cobb County 911 out of GA.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Theresa shares her innovative community outreach using reptiles to engage the public

    • The importance of understanding personality types in communication and teamwork

    • Unique dispatch operations using reindeer names during the holiday season

    • Information on how you can participate in educational and humorous emergency service presentations

    If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    38 mins
  • Within the Trenches Ep 574
    Nov 21 2024

    Ep 574 features Lindsey, a supervisor in the Employment Relations Unit at Cobb County 911 out of GA.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Lindsey's transition from EMS to fire rescue and then to police dispatch

    • Differences in protocols and communication styles between fire, EMS, and police departments

    • Intense relief and euphoria from successfully resolving challenging calls

    • Memorable and unusual call scenarios, including 'Florida man' incidents and a call involving an emu

    If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    36 mins
  • Within the Trenches Ep 573
    Nov 12 2024

    Ep 573 features Jazmine, a Systems Analyst at Cobb County 911 out of GA.

    Episode topics –

    • Jazmine’s journey from aspiring police officer to systems analyst

    • The importance of training and multitasking in dispatch roles

    • Handling emotional and high-stakes 911 calls

    • Advancements in dispatch technology, including location accuracy and video capabilities

    If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    31 mins
  • Within the Trenches Ep 572
    Nov 11 2024

    Ep 572 features Suzanne Carlsen-Skunca, 911 Professional, Owner of Finding Your Path Coaching out of Canada.

    Episode topics –

    • Suzanne's first robbery call and diverse experience in emergency dispatch

    • Different shift patterns and their impacts on her well-being

    • Personal challenges and the significance of mental health care

    • A memorable industrial fire call leading to a PTSD diagnosis

    • Career transitions, coaching work, and resilience in first responders

    If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    1 hr and 19 mins
  • Within the Trenches Ep 571
    Oct 29 2024

    Ep 571 is an Open Mic session recorded in North Carolina. The stories come from all over the state.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Funny Open Mic stories

    If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    34 mins
  • Within the Trenches Ep 570
    Oct 24 2024

    Ep 570 is an Imagine Listening session recorded in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • #IAM911 stories

    If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    1 hr and 2 mins
  • Within the Trenches Ep 569
    Oct 18 2024

    Ep 569 is an Open Mic session recorded in Washington DC during the NAVIGATOR conference. The stories come from all over the country.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Funny Open Mic stories

    If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    25 mins
  • Within the Trenches Ep 568
    Oct 11 2024

    Ep 568 is an Imagine Listening session recorded at the 2024 NAVIGATOR conference in Washington DC. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • #IAM911 stories

    If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    46 mins