Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

By: Butterfly Effect Communications Stories and Strategies
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  • Summary

  • We explore effective strategies for managing misinformation, coordinating resources, and maintaining public trust during wildfires and floods. Hear personal stories from the front lines, lessons from past emergencies, and insights on preparation and training. Our podcast offers valuable knowledge for professionals and anyone interested in crisis communications.

    Follow Wildfires, Floods, and Chaos Communications and stay informed on managing chaos in disasters, emergencies and crises.
    © 2024 Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters
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Episodes
  • Case Study: 2008 Nova Scotia Porters Lake and Lake Echo Wildfire - The first sign of social media and misinformation in an emergency | Host Tim Conrad looks back at his first wildfire as a public information officer

    Case Study: 2008 Nova Scotia Porters Lake and Lake Echo Wildfire - The first sign of social media and misinformation in an emergency | Host Tim Conrad looks back at his first wildfire as a public information officer
    Oct 29 2024

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    It was the year 2008. Newspapers, local and provincial/state broadcast TV news, and radio news dominated the media landscape. Misinformation wasn't a word that was used.

    These are the stories of the before times. When coordinating more news media was easier than responding, developing, coordinating, producing, and posting media on all channels.

    Listen For:
    03:55 - Size Up with the Incident Commander
    08:04 - A Memorial to News Media
    13:57 - Perspectives from Responders and Residents
    18:33 - Top Lessons

    Connect with Tim Conrad
    LinkedIn | Website | Facebook | Instagram

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    24 mins
  • Crisis Communications Management: Training for the Worst, Performing at Your Best. How to Develop From Plan to Program. With guest Shawna Bruce, and host Tim Conrad | PIO, Public Information Officer, Public Relations

    Crisis Communications Management: Training for the Worst, Performing at Your Best. How to Develop From Plan to Program. With guest Shawna Bruce, and host Tim Conrad | PIO, Public Information Officer, Public Relations
    Oct 15 2024

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    How do you handle the unexpected when the stakes are at their highest?

    Tim sits down with Shawna Bruce to break down the critical differences between a crisis communications plan and a full-fledged program.

    Recorded live at the 2024 Canadian Emergency Preparedness and Climate Adaptation Convention in Ottawa, the conversation dives deep into the importance of preparedness, flexibility, and teamwork in crisis management.

    Whether navigating social media pitfalls or leading a military response, Shawna and Tim explore what it takes to stay ahead of chaos.

    Listen For:
    06:07 - The Rarity of Proper Crisis Communication Programs
    12:29 - Crisis Communications: Then vs. Now
    16:39 - Viral Crisis: A Mayor’s Social Media Misstep
    25:03 - Leveraging Proven Practices in Crisis Response

    Guest: Shawna Bruce
    LinkedIn | Website

    Connect with Tim Conrad
    LinkedIn | Website | Facebook | Instagram

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    40 mins
  • Avoiding Panic: Learning from Planning and Preparedness in Earthquake and Tsunami Zones, plus Dark Humour | Host Tim Conrad, APR, with guest Dorit Mason

    Avoiding Panic: Learning from Planning and Preparedness in Earthquake and Tsunami Zones, plus Dark Humour | Host Tim Conrad, APR, with guest Dorit Mason
    Oct 8 2024

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    Ever wonder what it takes to be the calm in the storm during an emergency?

    Tim talks with Dorit Mason, an expert in emergency planning and operations. They look at the critical role of planners in emergency operations centres (EOCs), recalling their experiences managing wildfire evacuations in 2017.

    Mason shares insights on the characteristics of a great planner, the importance of personal preparedness, and how effective communication plays a vital role in crisis management.

    They discuss the essential traits required for those working in EOCs and reflect on the camaraderie and humor that keep emergency teams going through the toughest times.

    Listen For:
    02:48 Importance of EOCs
    08:21 The Synergy Between Planning and Communication
    14:31 Volunteering Safely During Earthquakes
    21:26 What Earthquake Planning Teaches Us

    Connect with guest: Dorit Mason
    LinkedIn | Public emergency preparation and recovery - Province of British Columbia

    Connect with Tim Conrad
    LinkedIn | Website | Facebook | Instagram

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    33 mins

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