What the M

By: Kent D. McPhail and Stephen M. Hladik
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  • Summary

  • Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path forward for the mortgage industry and homeowners alike. The industry is comprised of more than 160 mortgage servicers representing more than 80% of the outstanding principal balances on mortgages in the U.S. Without the involvement of these vital mortgage servicers, obtaining and maintaining a home mortgage as we know it would not exist.“‘What the M’ features industry movers and shakers discussing the challenges faced by mortgage servicers, law firms and the American homeowner,” said Stephen Hladik, one of the co-hosts for the podcast and chair of the Advisory Council of the Legal League 100. “We will discuss trends in the economy, regulatory oversight, changes in the law, changes in technology and a myriad of other factors affecting the industry.”Hladik and co-host Kent McPhail are experienced attorneys with multistate practices in the default servicing industry. Both have decades of experience representing secured creditors; however, each host brings his own unique perspective to the podcast. McPhail hails from the Deep South (think boiled peanuts and shrimp & grits), while Hladik hails from the Northeast (think cheesesteaks and scrapple). “With this Yin and Yang, we hope to bring an entertaining and informative approach to the industry and those who make it hum,” McPhail said.Episodes of “What the M” begin airing mid-September and can be found wherever you listen to podcasts.
    © 2025 What the M
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Economics
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Episodes
  • Episode 48 - Dusten Hendrickson

    Episode 48 - Dusten Hendrickson
    Jan 31 2025

    It’s that time again… for a new episode of What the M!

    This week, Kent and Steve interview Dusten Hendrickson, Founder and CEO of Mailbox Money. Mailbox Money specializes in transforming real estate development through strategic land selection, wellness-focused design, and innovative project leadership. Dusten’s expertise extends to real estate syndication, working closely with partners to structure impactful, high-yield opportunities for investors. He is deeply committed to addressing the affordable housing crisis by developing sustainable, high-quality housing solutions that meet the needs of diverse communities.

    This episode focuses on the critical issue of the nation’s housing shortage, and what steps and initiatives can and are being undertaken to overcome this shortage. Dustin’s expertise in creating innovative solutions for affordable housing makes him the perfect guest to discuss this topic, and we are grateful to him for sharing his insight with us and our listeners today.

    Welcome to What the M, Dusten!

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    A huge thank you to our Season 3 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.
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    30 mins
  • Episode 47 - Ty Miller

    Episode 47 - Ty Miller
    Jan 17 2025

    It’s that time again… for a new episode of What the M! For the first episode of 2025, Kent and Steve interview Ty Miller, Managing Director at Annaly Capital Management.

    Ty graduated from Missouri State University (Go Bears!) with a BS in Psychology and Management. He has held executive leadership roles in operations management, sales leadership, and default administration. Before going to work for Annaly Capital, he spent more than a decade as Vice President of Servicer Performance and Relationship Management at Federal Home Loan Mortgage Corporation (FHLMC).

    Ty’s 28-year history in the mortgage default servicing industry has given him invaluable insights into the industry, which we are very grateful he is sharing with us and our listeners!

    In addition to working for the world’s largest real estate investment trust, Ty also has a huge heart. Ty and his wife Judy own a rescue farm where they take in and care for sick or injured animals including horses, donkeys, goats, and cows. There, the animals are treated, taken care of, and loved as they live out their lives in peace as Ty and Judy’s pets.

    Welcome to What the M, Ty!

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    A huge thank you to our Season 3 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.

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    32 mins
  • Episode 46 - The Year in Review

    Episode 46 - The Year in Review
    Dec 27 2024

    It’s that time again… for a new episode of What the M! This week, Kent and Steve are wrapping up 2024 with a year-end review. Check it out to find out what happened (and didn't happen!) in the default servicing industry in 2024, and what Kent and Steve predict is next to come in 2025!

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    A huge thank you to our Season 3 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.

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    19 mins

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