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What is wrong with customer success and how to fix it?
Mar 20 2023
Length: 27 mins
Podcast

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What is wrong with customer success and how to fix it?

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Summary
Alok Shukla, in a conversation with Gilad Shriki, Co-founder of Descope, Former VP of Customer Success at Palo Alto Networks, on why customer success tools of today are problematic and why the future of customer success lies in data-driven automation.

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