WTF! Walk The Floors Podcast- All Things Hospitality Training

By: Michele Kline and Stephanie Leger
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  • Summary

  • Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.

    Hosted on Acast. See acast.com/privacy for more information.
    Copyright 2022 Michele Kline and Stephanie Leger
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Episodes
  • The "extra" Mile for Hospitality (with Cristian Longo)

    The "extra" Mile for Hospitality (with Cristian Longo)
    Dec 12 2024

    In this episode, we explore a game-changing app shaking up the hospitality industry—EXTRA! Created by Cristina Longo from Link Hospitality.


    Discover how this on-demand staffing app is helping hoteliers and restaurants fill positions instantly, allowing them to manage staffing needs with just a tap.


    Tune in to learn how EXTRA is transforming the future of hospitality staffing!"


    Follow us

    Website https://www.wtfwalkthefloors.com

    LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

    YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

    Connect with Guest

    Cristian Longo https://www.linkedin.com/in/cristian-longo-6848a323

    Company https://linkhospitalitycorp.com/

    Connect with the hosts on LinkedIn

    Michèle Kline https://www.linkedin.com/in/michelekline/

    Stephanie Leger https://www.linkedin.com/in/sleger/

    Hosts Company Links

    Michèle Kline https://www.klinehospitality.com/

    Stephanie Leger https://www.firstratehospitality.com/


    Hosted on Acast. See acast.com/privacy for more information.
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    20 mins
  • Gratitude at work (with Brian Proctor)

    Gratitude at work (with Brian Proctor)
    Nov 27 2024


    Gratitude is a leadership superpower. In our latest episode, we dive into how fostering a culture of appreciation transforms team dynamics, boosts morale, and elevates productivity. From simple acts of recognition to embedding gratitude in daily routines, discover practical tips to make gratitude a game-changer in your workplace!


    Special Thanks to Brian Proctor for bringing his perspective into the conversation.


    Follow us

    Website https://www.wtfwalkthefloors.com

    LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

    YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

    Connect with Guest

    Brian Proctor https://www.linkedin.com/in/brianproctor/

    Company https://www.leedshospitalitygroup.com/

    Podcast https://www.linkedin.com/company/tuesday-s-thanks/

    Connect with the hosts on LinkedIn

    Michèle Kline https://www.linkedin.com/in/michelekline/

    Stephanie Leger https://www.linkedin.com/in/sleger/

    Hosts Company Links

    Michèle Kline https://www.klinehospitality.com/

    Stephanie Leger https://www.firstratehospitality.com/


    Hosted on Acast. See acast.com/privacy for more information.
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    18 mins
  • Breast Cancer Awareness (with Ira Green)

    Breast Cancer Awareness (with Ira Green)
    Nov 14 2024

    What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of Freedom Natural, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products.


    Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a safe, effective alternative to conventional products led to the creation of Freedom Natural.


    Tune in to hear how Ira's all-natural, sustainably sourced products are not only transforming personal care but also making waves in the hospitality industry, one healthy, fresh armpit at a time!


    To learn more about Freedom Natural's products visit their website at https://freedomdeodorant.com



    Follow us

    Website https://www.wtfwalkthefloors.com

    LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

    YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

    Connect with the hosts on LinkedIn

    Michèle Kline https://www.linkedin.com/in/michelekline/

    Stephanie Leger https://www.linkedin.com/in/sleger/

    Hosts Company Links

    Michèle Kline https://www.klinehospitality.com/

    Stephanie Leger https://www.firstratehospitality.com/


    Hosted on Acast. See acast.com/privacy for more information.
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    21 mins

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