Episodes

  • Maximizing Customer Retention in the AI-Driven World with Jeff Beaumont

    Maximizing Customer Retention in the AI-Driven World with Jeff Beaumont
    Feb 22 2024
    In this episode of Video Voyagers: Edge of AI, Jeff Beaumont, Customer Success Consultant at Jeff Beaumont Consulting, joins Audrey Lecker and Richard Benavides to explore the challenges facing customer success teams, compliance risks, and the significance of collaboration and empathy in an AI-driven world.
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    28 mins
  • The Future of Customer Education: Personalization and AI Integration with Annie Dean, CEO and Co-Founder of RecastSuccess

    The Future of Customer Education: Personalization and AI Integration with Annie Dean, CEO and Co-Founder of RecastSuccess
    Feb 8 2024
    In this episode of Video Voyagers: Edge of AI, Annie Dean, CEO and Co-Founder of RecastSuccess, joins Audrey Lecker and Richard Benavides to discuss the impact of AI on jobs in the customer success field, the current state of businesses considering customer experience, and the challenges facing customer education teams.
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    30 mins
  • AI Fears, AI as the New Hollywood, and the McDonald’s Checkout Line with Richard Benavides and Audrey Lecker

    AI Fears, AI as the New Hollywood, and the McDonald’s Checkout Line with Richard Benavides and Audrey Lecker
    Jan 25 2024
    In this episode of Video Voyagers: Edge of AI, hosts Richard Benavides and Audrey Lecker discuss the impact of scaling on customer experience and the fear surrounding AI technology. They explore the benefits and drawbacks of automated systems, such as at McDonald's and Amazon. They also dive into the role of AI in creative industries, and how it might both enhance and threaten the work of artists. Richard and Audrey emphasize the importance of embracing AI tools and staying informed to future-proof yourself in a rapidly changing landscape.
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    25 mins
  • AI Influencers, Stolen IP, and the AI Industrial Revolution with Sprout Social's Bianca Ker

    AI Influencers, Stolen IP, and the AI Industrial Revolution with Sprout Social's Bianca Ker
    Jan 10 2024
    In this episode of Video Voyagers: Edge of AI, Bianca Ker, Senior Director for Customer Success - Influencer Marketing at Sprout Social, joins Audrey Lecker and Richard Benavides to unveil how AI is shaping the future of work and why we must adapt to this shift. They also dive into the impact of AI on global customer experience and influencer marketing, as well as the rising value of authenticity and human touch in a digital world dominated by AI.
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    40 mins
  • AI Doesn’t Care About You with Noah Little

    AI Doesn’t Care About You with Noah Little
    Nov 30 2023
    In this episode of Video Voyagers: Edge of AI, Noah Little, Enterprise Customer Success Manager of Key Accounts in EMEA at Recharge, joins Audrey Lecker and Richard Benavides to explain why CSMs are the only role safe from AI in SaaS. They also dive into the importance of human empathy in customer success, balancing automation and human touch, how being a great customer CSM is like flying an airplane, and the role of video in transforming customer engagement in the digital age.
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    33 mins
  • AI's Impact on Customer Communication with Rachel Provan, Founder and CEO of Provan Success

    AI's Impact on Customer Communication with Rachel Provan, Founder and CEO of Provan Success
    Nov 9 2023
    In this episode of Video Voyagers: Edge of AI, Rachel Provan, Founder and CEO of Provan Success, joins Audrey Lecker and Richard Benavides to explore emerging AI trends in personalization and customer support, the power of personalized video communication, and the role of generative AI in the future of strategic customer success.
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    31 mins
  • Is This the Future of AI in Video? With Richard Benavides, Director of Customer Success at Videate

    Is This the Future of AI in Video? With Richard Benavides, Director of Customer Success at Videate
    Oct 26 2023
    In this episode of Video Voyagers: Edge of AI, Richard Benavides, Director of Customer Success at Videate and our new co-host, joins Audrey Lecker to delve into the emerging AI trends in customer success, how Videate is using AI to redefine customer success, and how to ensure that your AI-produced content authentically resonates on a human level.
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    30 mins
  • TikTok on Steroids: Customer Content Gets an AI-Powered Upgrade with Dave Derington, Director of Customer Education at ServiceRocket

    TikTok on Steroids: Customer Content Gets an AI-Powered Upgrade with Dave Derington, Director of Customer Education at ServiceRocket
    Oct 12 2023
    In this episode of Video Voyagers: Edge of AI, Dave Derington, Director of Customer Education at ServiceRocket, joins host Audrey Lecker to explore the roles of video content and AI for customers' success, how advancements in AI are making video content more accessible, and the importance of "edutainment" videos for the TikTok generation.
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    27 mins