Pam Didner is a B2B marketing consultant, fractional CMO, speaker, and author. With 20 years of experience in B2B marketing, she helps companies bridge the gap between technology and marketing to build seamless customer experiences and boost sales. Pam is also the author of The Modern AI Marketer book series, which includes The Modern AI Marketer in The GPT Era, The Modern AI Marketing: Guide to Gen AI Prompts, Effective Sales Enablement, and Global Content Marketing.

AI is still just an algorithm and isn’t at the human intelligence level, yet many marketers provide generic inputs yielding subpar results. AI doesn’t understand your brand story or target audience, so you must provide specific information for valuable results. How can you create winning AI prompts to elevate your brand?

Generative AI expert and B2B marketer Pam Didner recommends customizing AI prompts to your brand goals. This includes creating detailed, context-rich prompts to guide AI to meaningful and actionable outputs. For instance, a strong prompt should include specifics such as target audience details, product descriptions, competitor insights, and the generated content’s intended outcome. To maximize results, Pam suggests training AI systems on proprietary data sets, allowing you to develop custom bots that automate repetitive tasks, streamline workflows, and create consistent outputs.

In the latest episode of the Up Arrow Podcast, William Harris invites B2B marketing consultant Pam Didner to speak about engineering custom AI prompts for your business. Pam shares her recommended AI tools for image and content creation, how to overcome growth barriers, and the importance of treating your customers with dignity.

Jeremiah Prummer is the CEO of KnoCommerce, which specializes in customer survey integrations for e-commerce brands. With nearly 15 years of entrepreneurial experience, he started in e-commerce building extensions for WooCommerce. Jeremiah specializes in conversion rate optimization and zero-party data.

When it comes to customer service, many brands don’t elicit sufficient feedback to improve the experience. Asking detailed questions in comprehensive surveys offers rich insights and data. How can you leverage this information to drive conversions?

Rather than relying solely on customer reviews to gather information about their experiences and service levels, data and attribution expert Jeremiah Prummer suggests integrating surveys at various points during the customer journey. For instance, you can provide post-purchase and abandoned cart surveys with multiple open-ended and specific questions, including why they made the purchase, detailed information about their experiences, and where they heard about the brand. This offers actionable data you can harness to innovate your products, attribute purchases to various metrics, and retain customers.

In this week’s episode of the Up Arrow Podcast, William Harris sits down with Jeremiah Prummer, the CEO of KnoCommerce, to discuss optimizing customer surveys to scale. Jeremiah talks about gathering customer data beyond basic demographic information, how to attribute customer data to various business metrics, and how innovation solves universal problems.

Andy Crestodina is the Co-founder and Chief Marketing Officer at Orbit Media Studios, an award-winning digital agency. With 23 years of experience in analytics, SEO, content strategy, and website optimization, he is regarded as a leading expert in the marketing industry. Andy has written over 500 articles on content strategy, SEO, AI, social media, and analytics and is the author of Content Chemistry.

Marketers and e-commerce business owners leverage AI mainly for content creation purposes — something customers can accomplish easily themselves. How can you differentiate your brand with innovative, AI-driven content?

Rather than developing a prompt to write articles or PDPs, marketer and AI prompt engineer Andy Crestodina recommends having AI analyze a webpage, PDP, or other body of work to identify missing components. This may involve creating prompts detailing whether a PDP meets industry best practices, identifying how to enhance a web page to drive conversions, or determining whether the content meets audience expectations. To take it a step further, you can train the AI to generate ideal customer personas that can influence CTAs, landing pages, and other consumer-facing content.

Tune in to this episode of the Up Arrow Podcast as William Harris chats with Andy Crestodina, the Co-founder and Chief Marketing Officer at Orbit Media Studios, about revolutionizing AI for CRO. Andy talks about increasing search rankings with AI-driven analytics platforms, how AI will alter internet searches, and AI’s potential beyond e-commerce content creation.

Matt Van Swol is the Head of Subscription Growth at Wyze, a smart home technology company. He has held multiple roles at the company, including Creative Marketing Manager and Senior Growth Manager. Before Wyze, Matt was a Nuclear Scientist for the US Department of Energy, where he worked on classified and unclassified projects at the Savannah River National Laboratory. He was also a photographer and marketer for big-name companies, including Apple, United Airlines, and Hyatt Hotels.

Subscription-based businesses rely on consistent customer engagement and feedback to scale, yet many companies over-complicate their subscription models by integrating the latest market trends rather than what the customers want. How can you create a consistent customer feedback flywheel to build your subscriptions and generate multiple figures in revenue?

Customer-focused and versatile professional Matt Van Swol has generated nearly nine figures in revenue for a home technology brand by listening to the customers. He initiates open-ended post-purchase and cancellation surveys to generate honest feedback that influences future subscription models. However, Matt emphasizes evaluating feedback thoroughly before integrating it into subscription models to ensure alignment with business goals and customer engagement levels. Consistent and transparent communication through email or SMS is crucial in building high-performing subscription models.

In the latest episode of the Up Arrow Podcast, William Harris welcomes Matt Van Swol, the Head of Subscription Growth at Wyze, to talk about integrating customer feedback into subscriptions. Matt shares how to leverage AI intentionally, how to craft offerings tailored to the customer, and the impact of Hurricane Helene on local businesses.

Luke Schneider is the Founder and CEO of Fire Dept. Coffee, a certified veteran-owned coffee company. Fire Dept. Coffee gives back to and supports injured firefighters and has been named to the Inc. 5000 list three years in a row. Luke is also a retired firefighter, paramedic, and US Navy veteran. In 2023, he received the Leadership award for Citizenship from the Specialty Food Association.

In a business environment dominated by duplicate products, brands must employ creative measures to stand out and capture consumers’ attention. This requires more than having a widespread presence on popular social media apps. How did a community-focused coffee brand gain recognition in thousands of Walmart locations?

Former firefighter and US Navy veteran Luke Schneider credits his coffee company’s growth to a robust community presence and a resonant mission. He emphasizes building a local community to convey your mission and cultivate a brand identity. For a broader reach, you can communicate your message on various social media platforms by targeting audiences who align with your mission to differentiate your products in the market. Luke maintains that a motivated team and influential culture can promote your community efforts and amplify your mission.

In today’s episode of the Up Arrow Podcast, William Harris chats with Luke Schneider, the Founder and CEO of Fire Dept. Coffee (FDC), about building a robust community and team to scale. Luke discusses social selling, FDC’s subscription offers, and how the company received its first publicity and navigated a trademark lawsuit.

Andrew Gerrie is the Founder of Mend, an independent public relations and communications agency for outdoor and active lifestyle brands. With nearly a decade of experience in PR and communications, he has built media strategies for brands, including Tecovas, Sims, Filson, and Costa Del Mar, helping them craft and amplify their unique brand stories. Before founding Mend, Andrew held several roles at Backbone Media, including Senior PR Account Manager and PR Account Coordinator.

Modern PR methods have become inauthentic, making it challenging to maintain genuine brand narratives. As the influencer culture evolves and the digital landscape becomes oversaturated with sponsored content and poor storytelling, how can brands cut through the noise to tell their authentic stories?

According to media strategist Andrew Gerrie, building relationships with writers and journalists is the first step to improving storytelling quality. This may involve offering these media professionals free products as gifts, allowing them to understand your mission and product initiatives to craft authentic messages. When expanding locations or launching new products, you can partner with local media outlets to generate a regional community presence and stand out in the market. If you want to reach a broader audience, consider integrating current trends into your PR campaigns, ensuring they align with your brand voice and story.

In this episode of the Up Arrow Podcast, William Harris sits down with Andrew Gerrie, the Founder of Mend, to discuss PR strategies for e-commerce brands. Andrew shares why products are the secret to effective PR campaigns, how to measure results from your efforts, and how to appear in popular holiday gift guides.

Mike Robinson is a Founding Member and the Head of Retail Solutions at The Eighth Notch (T8N), a technology platform enabling sustainable e-commerce delivery for shippers and carriers. With 30 years of executive experience, he has driven an $8 billion P&L and interfaced with the board of directors of a $27 billion public company. Mike also serves as an advisor and board member for several nonprofits, public companies, and startups.

Consumer deliveries are often made in multiple trips, with various delivery vehicles fulfilling orders at the same houses numerous times a day. Consumers are becoming more conscious of the environmental impact of these deliveries. One study found that 87% of people are willing to wait longer for eco-friendly shipping. How can brands minimize deliveries to improve profitability and environmental sustainability?

As an eCommerce executive, Mike Robinson advocates for fewer delivery trips by having the two major carriers — the Postal Service and Amazon — consolidate packages for each household. This condensed delivery method reduces packaging, shipping, and delivery costs for brands, saving the e-commerce industry hundreds of millions of dollars each year while reducing carbon footprints. Brands can offer eco-friendly box options at checkout and incentivize customers to select them by promising and fulfilling one delivery date for multiple packages. This also allows consumers freedom of choice and the ability to make a positive impact on the environment.

In today’s episode of the Up Arrow Podcast, William Harris welcomes Mike Robinson, the Founding Member and Head of Retail Solutions at The Eighth Notch, to discuss delivery density and optimizing last-mile delivery. He talks about delivery route optimization, the emerging role of automation and robotics in logistics, and his perspective on social media addictions.

Nancy Harhut is the Co-founder and Chief Creative Officer at HBT Marketing, a consultancy that applies human behavior to marketing. As an internationally recognized creative director, she blends best-of-breed creative with decision science. Nancy is an international keynote speaker and has been named a Top 40 Digital Strategist by Online Marketing Institute, a Top 100 Creative Influencer by Ad Club, and a Top 50 Email Marketing Leader by Social. She is also the best-selling author of Using Behavioral Science in Marketing.

Some marketers today are so immersed in numbers and metrics that they often neglect the customer. Others may focus excessively on visual ads, distracting customers from the overall message. Yet 95% of purchasing decisions are made in the subconscious mind. How can you tap into these behavioral insights to influence purchasing decisions?

Behavioral science researcher and innovative marketer Nancy Harhut says the key to driving purchasing decisions is persuasive messaging. Creative marketers can leverage unconscious behavior drivers like the endowment and Zeigarnik effect, social proof, the uncertainty reward, and autonomy and reciprocity bias. For instance, the endowment effect involves generating urgency and scarcity through limited-time offers, whereas the Zeigarnik effect can be used to spark customers’ memories about abandoned carts. You can also offer customers purchasing and discount choices to harness autonomy bias while generating a desired result. When utilizing social proof, Nancy recommends featuring testimonials that begin with skepticism to increase credibility and reach uncertain customers.

Tune in to today’s episode of the Up Arrow Podcast as William Harris chats with Nancy Harhut, the Co-founder and Chief Creative Officer at HBT Marketing, about behavioral science tactics for e-commerce marketing. Nancy shares customer decision-making shortcuts, the true drivers of purchasing decisions, and why you should optimize for lifetime value rather than one-time purchases.