Unboxing Ecommerce: Operations Behind Online Brands

By: James Marks and Jennifer Yates
  • Summary

  • In each episode, we order a product from the same brand, meticulously analyzing both the front and back end of placing an order. We then reverse engineer the storage, logistics, and packaging details to evaluate every step of its journey right to our doorsteps. And if we return a package, we'll dive into that process as well.

    Welcome to Unboxing Ecommerce, the brainchild of two longtime friends and entrepreneurs, James Marks and Jennifer Yates. We met over 20 years ago while running our own brick-and-mortar businesses, and today, we're combining our expertise to dissect and understand the online shopping and shipping experience.


    Join us for a comprehensive, 360-degree view of ecommerce. Whether you're an industry professional, an ecomm enthusiast, or just curious about what happens behind the scenes, we've got you covered.


    Episodes drop every other Tuesday. Let's get to that box!

    © 2024 Unboxing Ecommerce: Operations Behind Online Brands
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Episodes
  • Momofuku Goods with Moni Kupczak Ainslie
    Dec 17 2024

    On this episode of Unboxing Ecommerce, James and Jennifer order from Momofuku Goods with special guest, Moni Kupczak Ainslie. Moni is the Founder of Koopslie a consultancy that optimizes Faire stores for brands in CPG, beauty, fashion, and gift. By using her 360 Faire Optimization method, Moni helps awesome brands show up in search, get the click and convert to more sales.

    Why Momofuku?
    Moni chose Momofuku Goods for their delicious products, strong branding, and her admiration for founder David Chang. As a Faire specialist, she also wanted to analyze a brand listed on the platform, making Momofuku a perfect fit.
    Momofuku Goods: www.momofuku.com

    Research included these sources

    • Momofuku: www.momofuku.com/our-company/team
    • Pitchbook: www.pitchbook.com/profiles/company/99225-01#overview
    • Fast Company: www.fastcompany.com/90945101/momofuku-ceo-marguerite-zabar-mariscal-100-million-food-company
    • The Lo Times: www.thelotimes.com/p/momofuku-ko-closed-david-chang-review-restaurant
    • Bon Apetit: www.bonappetit.com/story/david-chang-momofuku-ko-closing-explained
    • The Guardian: www.theguardian.com/food/2024/apr/04/chili-crunch-trademark-momofuku-david-chang
    • Cup Noodles Museum: www.cupnoodles-museum.jp/en/osaka_ikeda/about/
    • Forbes: www.forbes.com/sites/meimeifox/2023/03/01/how-ceo-marguerite-mariscal-slayed-by-pivoting-momofuku-from-restaurants-to-consumer-goods/

    Other Sites mentioned

    • David Chang Podcast: www.podcasts.apple.com/ke/podcast/discussing-momofuku-chili-crunch-with-marguerite/id1375877915?i=1000652284807
    • Eat a Peach by David Chang: www.literatibookstore.com/book/9781524759230
    • Major Domo Media: www.majordomo.com

    Connect with Moni:
    www.koopslieconsulting.com
    www.linkedin.com/in/monikakupczakainslie

    _______________

    Have a brand/shopping experience you want us to review? Send us a message at unboxingecomm@gmail.com

    Connect with James Marks:
    www.linkedin.com/in/jameslmarks
    www.withtrivial.com

    Connect with Jennifer Yates:
    www.linkedin.com/in/jenniferayates
    www.workwithroux.com
    _______________

    Coverart imagined and designed by our friend, Melissa Dettloff
    www.melissadettloff.com

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    1 hr
  • Taco Bell
    Dec 3 2024

    On this episode of Unboxing Ecommerce, James and Jennifer take an unconventional approach by combining lunch and logistics. With no guest, they order from Taco Bell to explore how this fast-food giant exemplifies top-tier operations and ecommerce practices. From their smooth online ordering experience to insights on Taco Bell's unique branding and efficient systems, they dig into what makes the brand a leader in the space—while also enjoying some guilty-pleasure menu items.
    Taco Bell: www.tacobell.com

    Research included these sources

    • Taco Bell: www.tacobell.com/history
    • Wikipedia: www.en.wikipedia.org/wiki/Taco_Bell
    • YUM! Brands: www.yum.com/wps/portal/yumbrands/Yumbrands
    • Taco Bell Foundation: www.tacobellfoundation.org
    • Fast Company: www.fastcompany.com/91064275/taco-bell-most-innovative-companies-2024-2

    Curated Technology List

    • Fullstory: www.fullstory.com
    • Next.js: www.nextjs.org

    Other Sites mentioned

    • The Onion’s satirical coverage of Taco Bell: www.theonion.com/taco-bells-five-ingredients-combined-in-totally-new-way-1819564909/
    • Types of diffusion in Geography: www.en.wikipedia.org/wiki/Cultural_diffusion
    • Ending Trademark on Taco Tuesday: www.bleacherreport.com/articles/10076948-lebron-james-joins-taco-bell-in-effort-to-end-taco-tuesday-trademark-registrations
    • Retail co-location benefits: www.loopnet.com/learn/4-advantages-of-co-retailing/973314239

    _______________

    Have a brand/shopping experience you want us to review? Send us a message at unboxingecomm@gmail.com

    Connect with James Marks:
    www.linkedin.com/in/jameslmarks
    www.withtrivial.com

    Connect with Jennifer Yates:
    www.linkedin.com/in/jenniferayates
    www.workwithroux.com
    _______________

    Coverart imagined and designed by our friend, Melissa Dettloff
    www.melissadettloff.com

    Show More Show Less
    36 mins
  • Tracksmith with Blair Beckwith
    Nov 19 2024

    On this episode of Unboxing Ecommerce, James and Jennifer order from Tracksmith with special guest, Blair Beckwith. Blair has been working in the commerce enablement space for more than a decade. He got his start building the Shopify App Store. Today, he leads growth at Mantle, a company that powers back office and growth tooling for commerce enablement software companies.

    Why Tracksmith?
    Blair discovered Tracksmith while working with a reviews platform and was immediately drawn to their aesthetic and approach to running culture. Unlike the typical neon-heavy running gear, Tracksmith's understated, classic New England-inspired design stood out, embodying a vintage track team vibe.
    Tracksmith: www.tracksmith.com

    Research included these sources

    • Tracksmith: www.tracksmith.com/pages/about
    • Forbes: www.forbes.com/sites/katiebaron/2022/10/11/tracksmith-expands-how-americas-most-intellectual-running-brand-is-closing-cult-status
    • Outside: www.outsideonline.com/outdoor-gear/run/tracksmith-running-brand-business-profile
    • Crunchbase: www.crunchbase.com/organization/tracksmith
    • Pitchbook: www.pitchbook.com/profiles/company/65264-59#overview
    • Tracksmith Fellowship: www.tracksmith.com/pages/tracksmith-fellowship-program
    • Tracksmith Fellowship Recipient, Dinée Dorame: www.groundedpod.com/about/

    Curated Technology List

    • DatoCMS: www.datocms.com
    • MNTN: www.mountain.com
    • JustUno: www.justuno.com

    Other Sites mentioned

    • How To Pronounce: www.howtopronounce.com/luke-scheybeler
    • Unlocking the Customer Value Chain: www.penguinrandomhouse.com/books/562858/unlocking-the-customer-value-chain-by-thales-s-teixeira-with-greg-piechota/

    Connect with Blair:
    www.heymantle.com
    www.linkedin.com/in/blairbeckwith


    _______________

    Have a brand/shopping experience you want us to review? Send us a message at unboxingecomm@gmail.com

    Connect with James Marks:
    www.linkedin.com/in/jameslmarks
    www.withtrivial.com

    Connect with Jennifer Yates:
    www.linkedin.com/in/jenniferayates
    www.workwithroux.com
    _______________

    Coverart imagined and designed by our friend, Melissa Dettloff
    www.melissadettloff.com

    Show More Show Less
    59 mins

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