In the second part of our chat with Vinay Shiriwastaw from DisputeHelp, we get the full lowdown on all the tools available to ecommerce brands for disputing chargebacks, including how to get the most out of the options available. Host, Pablo Torres, along with his guest, also dive into the upcoming Visa Acquirer Monitoring Program (VAMP) and how those changes may affect your business in 2025.

Looking for more background on chargebacks and how to protect your business? Listen to the first part of our chat with Vinay here https://www.withreach.com/network/video/true-fraud-ep9-everything-you-need-to-know-about-chargebacks-with-vinay-shiriwastaw

Whether it’s legitimate, friendly fraud, or a mistaken customer - chargebacks are an inevitable part of ecommerce. Join host, Pablo Torres, and his guest, CCO at DisputeHelp, Vinay Shiriwastaw, for an in-depth guide to chargebacks. Learn about where they originated from, what kind of abuses are rampant in the system now, receive an intro to the tools at your disposal, and get answers to the common misconceptions about how chargebacks affect your business. This is part one of a two-part guest appearance. Vinay will return in our next episode to discuss the specific tools that merchants can use to protect their chargeback ratios, as well as a look forward into the future.

Are chargebacks something you need to be worried about? Should you be monitoring your chargeback ratios with your Visa or Mastercard account? True Fraud host Pablo Torres says yes. In the new age of drop-shippers, and quick-launch ecommerce businesses, many are overlooking this crucial part of payments. With new rules and regulations coming up, Pablo is explaining exactly what you need to know about Ethoca, Verifi, CDRN, and RDR.