In this episode of Training Unleashed, host Evan Hackel engages with Brad Federman, CEO of Performance Point, to discuss the transformative power of workplace culture and its impact on organizational success. They delve into strategies for aligning culture with customer needs, fostering employee engagement, and driving leadership excellence. Brad shares actionable insights, including real-world examples of cultural integration post-merger and leveraging AI tools for enhancing cultural alignment. Discover how a strong, intentional culture can stabilize organizations, empower employees, and improve customer loyalty. Don’t miss this thought-provoking conversation packed with valuable lessons for any leader! Key Topics Discussed: Culture as a Stabilizing Force: Company culture acts as a stabilizing force, especially in times of change, by providing a shared set of norms, values, and behaviors that bind employees together. Intentional Culture Development: It is crucial for companies to proactively shape their desired culture, rather than letting it develop organically, as every organization has a culture, whether intentional or not. Aligning Culture with Customer Experience: Aligning company culture with the brand promise and customer experience is essential for consistent and positive outcomes. Merging Cultures: When merging multiple companies, the focus should be on building a new culture around the customer, rather than imposing one company's culture on the others. Implementing Cultural Change: Effective implementation of a new culture requires educating leadership, training champions, and continuously reinforcing the culture through activities, conversations, and aligning systems and processes. AI for Culture Assessment and Reinforcement: AI can be a powerful tool for assessing and reinforcing company culture, but it must be used responsibly to support productivity and employee well-being, not replace people. Adapting to Technological Change: The future of work will require more proactive career development and lifelong learning as technological changes accelerate. Don't miss out on this opportunity to enhance your leadership skills and improve your training programs. Stay inspired and keep learning! Please like, share, and rate our podcast to help us reach more professionals like you. For more episodes visit us at trainingunleashed.net Watch the episode: https://youtu.be/KisLblhvuu0 Connect with us: https://learning.net/ https://www.facebook.com/thelearningnetwork https://www.instagram.com/tln_solutions/ https://twitter.com/TLN_Solutions https://www.linkedin.com/company/283736 Learn more about your ad choices. Visit megaphone.fm/adchoices
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