• The sentiment albatross | Emma Lampert

  • Jan 29 2025
  • Length: 14 mins
  • Podcast

The sentiment albatross | Emma Lampert

Listen for free

View show details

  • Summary

  • Episode 169: Emma Lampert knows what wins when revenue and net promoter score get into a scrap.

    ⏱️ Timestamps:

    00:00:00 - Intro

    00:01:34 - Why customer feedback gets ignored

    00:02:38 - NPS: A misunderstood metric

    00:03:06 - The missing nuance in customer feedback

    00:04:23 - Users vs. champions: Whose feedback matters?

    00:06:29 - Vanity metrics vs. meaningful insights

    00:08:46 - NPS: Just the starting point

    00:10:04 - Treating feedback as a nurture flow

    00:10:27 - Signing off with fresh perspectives


    📺 Lifetime Value: Your Destination for GTM content

    Website: https://www.lifetimevaluemedia.com


    🤝 Connect with the hosts:

    Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

    JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

    Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/


    👋 Connect with Emma Lampert:

    Emma's LinkedIn: https://www.linkedin.com/in/emmalampert/

    Mentioned in this episode:

    The Segment

    SundaySky

    Matik

    LTV Shop
    Show More Show Less
Show More Show Less

What listeners say about The sentiment albatross | Emma Lampert

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.co.uk reviews

Amazon reviews
No Reviews are Available