Ingrid Mollick, an office manager and biologic coordinator, joins That’s Derm Good! to discuss the evolving landscape of dermatology biologics and specialty medications. When she is not at home chasing her twin boys, Ingrid thrives in dynamic, ever-changing work environments. The episode highlights how teamwork, communication, and loyalty contribute to the overall success of a dermatology practice.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Ingrid celebrates the idea that everyone in medical offices should know how to do every role. Training team members to understand each other's roles and responsibilities minimizes delays and errors in obtaining prior authorizations, managing biologics, and building patient empathy. The biologic coordinator's role is as challenging as the front office tasks but in different ways. Ingrid's approach to training her office staff ensures the team can still support patients even in her absence.

ADVERTISING: This episode is sponsored by Dermavant.

"You have to be like that with your staff too, depending on how big or small because they're gonna respect that loyalty right back," shares Ingrid Mollick on the That’s Derm Good! Podcast.

Ingrid quickly jumps in and completes incomplete tasks when team members get pulled into different projects. With the collective goal in mind of helping clients get access to specialty medication, Ingrid is not worried about “doing tasks outside of her job” because each task adds up to the collective success of the office. This mindset and ability allow the team to work together and hold each other accountable.

Every biologic coordinator knows that documentation is everything! Ingrid also discussed how a well-communicated workflow ensures seamless patient access to medications. Ingrid emphasizes the importance of effective communication among team members and patients to ensure everyone knows patients' needs and concerns. By fostering a culture of open communication, the team can better support patients throughout their treatment journeys, especially when navigating complex insurance processes.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.