Watch on YouTube: https://youtu.be/sGFyX_6dsvg
In this episode of "The Honest Agent" podcast, hosts Adam Robison and Nathan McIntyre discuss the advantages of using a local insurance agent versus a national call center. Nathan explains how local agents understand the nuances of regional policies, inspection requirements, available discounts, and claim processes. This enables them to proactively address issues and smooth workflows for clients. For example, Nathan shares how he has conducted on-site surveys when customers were traveling to meet strict deadlines and avoid cancellations. He also assists with mitigating risks like overhanging trees and clutter that could negatively impact insurability. Nathan emphasizes that money paid to local agencies circulates back into the community, supporting jobs, sponsorships, and more economic activity. The hosts also talk about striking a life balance during disruptions like the recent winter storm in Northwest Arkansas. Nathan details how his team coordinates to provide accountable, around-the-clock service despite personal challenges. He focuses on accessibility for customers and timely solutions, whether via office visit, email, or 24/7 cell phone availability. Overall, Nathan passionately conveys the personalized care local agents provide, as well as the economic ripple effects. He urges listeners to invest back in their region by partnering with trusted neighborhood professionals for insurance needs. #insurance, #localbusiness, #smallbusiness, #customerservice, #family, #community, #economicdevelopment, #jobs, #careers, #accessibility, #discounts, #policy, #inspection, #riskmanagement
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26 mins