This week on the Guest Cast, you’re in for a treat! We’re bringing you another batch of Aha Moments - this time, from a selection of carefully selected industry voices, collected at last week's Vacation Rental World Summit in Porto. 

You'll hear from the likes of: 

• Antonio Bortolotti - The brain behind the VRWS event 
• Richard Vaughton from Rentivo
• Madison Rifkin from Mount 
• Manuel Lozano, Expo Renta Vacacional
• Greg Chuchra, from Tedee Smart Locks 
• David Jocoby from Hostfully 
• Dana Lubner from Rent Responsibly
• Roberto Bricio from Guesty 
• Raul Oliveira from Alep

Debbie begins her A-ha moment with an “Ahhhh!” moment, when clear communications from her accommodation would have come in really handy.

In her own communications with her guests, Debbie strives for consistency and humanity. She recounts how regular messages, from the moment guests book, have helped her to build strong, trusting relationships with visitors.

If you can remind guests that there’s an actual person at the end of every communication, you’ll welcome visitors who want to look after your property.

This week, we’re delighted to share a rather special A-ha moment, direct from our CEO, Andy.

Andy starts his A-ha moment by asking: When was the last time you surprised your guests?

He discusses the how, while hosts are often brilliant at hospitality, the day to day operations can get in the way in the “surprise and delight” moments that guests love.

Sharing his own experiences of being on the receiving end of this, he encourages you to put yourself in the position of a guest – and find those things that you know will make a big different to them.

Find out more about Andy by connecting with him on LinkedIn.