• The Bow-Tie Model: AdventHealth’s Secret to Managing Patient Experience at Scale

  • Jan 30 2025
  • Length: 22 mins
  • Podcast

The Bow-Tie Model: AdventHealth’s Secret to Managing Patient Experience at Scale

  • Summary

  • For healthcare organizations spread across multiple states and facilities, ensuring a consistent patient experience is no small feat. AdventHealth uses a unique approach, something they call their bow-tie model, to drive their patient experience initiatives at scale. Here’s how.
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