The Art of the Cancellation
Oct 16 2023
Length: 26 mins
Podcast

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The Art of the Cancellation

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Summary
This episode of our podcast involves the Art of Cancellations. We discuss how cancellations are an opportunity to either manage brand or actually save the customer. With the incredible options to automate the conversation across all channels, so that there are no waiting times and giving a very cost effective and positive impression to the customer even if you don't keep them this time. We discuss those high churn sectors such as insurance and how a logical plan can escalate your handling of a customer without a large friction path, but enough to make business sense. Catch out our other podcasts about Dark UX and Getting Chatbot Ready as well.

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