Episode Summary:
In this episode, Maribel Lopez speaks with Qventus co-founder and CEO Mudit Garg. Mudit explains how automation can help patients receive efficient care and hospitals maximize their performance. Learn how Qventus is helping hospital systems cut down their “excess days,” why efficiency is essential to care, and Mudit’s predictions for the future of AI in healthcare.

Key Themes:
Maribel begins the episode by speaking with Mudit about how Qventus is changing the hospital system for the better. Mudit explains that AI can be extremely helpful for hospital coordination. There are many cases in healthcare where the patient and the hospital system are aligned in their goals, like booking a surgery for a patient, but administrative complexities make those goals difficult to accomplish.

Qventus bases its system on two crucial components – behavioral science and machine learning. Machine learning is a great tool for determining patterns for coordination and scheduling, but factoring human behavior is crucial to create a model that actually works. Mudit credits the success of Qventus to the combination of these factors.

Maribel and Mudit also discuss the future of artificial intelligence in hospitals. Many industries are adopting AI in a wide range of applications, but Mudit suggests that healthcare systems should focus in on perfecting technology that benefits both patients and hospitals. He also notes his interest in Ai’s potential for data siloing, which would cut down administrative work.

Follow Mudit Garg on LinkedIn: https://www.linkedin.com/in/gargmudit/

Learn more about Qventus: https://qventus.com/

Visit the 3Blue1Brown YouTube Channel: https://www.youtube.com/@3blue1brown

Visit Maribel Lopez’s Website: https://www.lopezresearch.com/

Follow Maribel Lopez on X/Twitter: https://x.com/maribellopez

Subscribe to Maribel Lopez on YouTube: https://www.youtube.com/c/MaribelLopezResearch

Follow Maribel Lopez on LinkedIn: https://linkedin.com/in/maribellopez/

Episode Summary:
In this episode, Maribel Lopez speaks with Roni Jamesmeyer about the changing role of AI in healthcare. Roni Jamesmeyer, the the Senior Healthcare Marketing Manager for Five9, has over twenty years of experience in IT sales, giving her an understanding of the complexity of healthcare delivery. She focuses on Five9's healthcare strategy to help health systems, payers, and life sciences move their contact centers to the cloud and close the gaps in patient communications. Maribel and Roni discuss technological advancements in AI, different uses of AI in healthcare, and Roni’s research findings.

Key Themes:
Maribel and Roni open the episode by discussing the healthcare industry’s past attempts to improve the patient experience and how its goals have shifted. Currently, Roni is seeing healthcare companies working toward an omnichannel experience for their customers – meaning that they can interact over many communication channels.

AI is helping the industry move forward. Intelligent Virtual Agents (IVAs) improve operations in four major ways: security, patient experience, revenue generation, and reduced administrative backend work. Different companies may focus more on some of these categories than others, but all four functions are extremely important to the healthcare industry.

Roni also discusses her AI research findings. She found that AI tuning is crucial to improvement, allowing models to pick up and retain information. As these models are used, they become more personalized and more intelligent and can take on more work as a result. She also found that AI agents open up phone lines, allowing previously missed calls to be answered.

Visit Maribel Lopez’s Website: https://www.lopezresearch.com/

Follow Maribel Lopez on X/Twitter: https://x.com/maribellopez

Subscribe to Maribel Lopez on YouTube: https://www.youtube.com/c/MaribelLopezResearch

Follow Maribel Lopez on LinkedIn: https://www.linkedin.com/in/maribellopez/

Learn More About Five9: https://www.five9.com/

Download AI in Healthcare: How AI Drives Value for Five9 Customers: https://www.five9.com/resources/ebook/how-ai-drives-value-healthcare-customers#:~:text=Partners-,AI%20in%20Healthcare%3A%20How%20AI%20Drives%20Value%20For%20Five9%20Healthcare,customer%20surveys%2C%20and%20analyst%20insight.

Attend Roni’s Webinar with Exact Sciences: https://www.five9.com/registration/2024/exact-sciences-webinar

Follow Roni Jamesmeyer on LinkedIn: https://www.linkedin.com/in/roni-jamesmeyer-5733461/

Episode Summary:
In this episode, Maribel Lopez discusses generative AI with Dr. Sherry Marcus, the Director of Generative AI Sciences at Amazon Web Services. Her insights into the artificial intelligence needs of businesses gives her a unique perspective on the future of generative AI. Learn about the concept of agents in AI, why customers are moving toward the use of multiple models, and the ways AI might evolve in the future.

Key Themes:
Maribel and Sherry begin their conversation by discussing Amazon Bedrock, which is Amazon’s AI building service. The technology allows AWS customers to create their own AI models by offering choices of foundational models that can be customized.

Next, Sherry and Maribel discuss AI agents. In AI, Agents can retrieve real-time data to assist LLMs in providing information they cannot access in their training data. They also discuss how customers are currently using artificial intelligence, and why there is a shift away from specific modes and toward using multiple models for different use cases.

Dr. Sherry Marcus also explains how customers have historically used RAG (Retrieval Augmented Generation) to answer questions, and how that technology is evolving. Last, she explains why companies are using synthetic data to train their models, her predictions for the future of AI, and her favorite primer on AI.

Read What Is Chat GPT Doing… and Why Does It Work? by Stephen Wolfham: https://www.amazon.com/What-ChatGPT-Doing-Does-Work/dp/1579550819

Follow Dr. Sherry Marcus: https://www.linkedin.com/in/sherry-marcus-ph-d-4a4110/

Learn more about AWS: http://aws.amazon.com/

Visit Maribel Lopez’s Website: https://www.lopezresearch.com/

Follow Maribel Lopez on X/Twitter: https://x.com/maribellopez

Subscribe to Maribel Lopez on YouTube: https://www.youtube.com/c/MaribelLopezResearch

Follow Maribel Lopez on LinkedIn: https://linkedin.com/in/maribellopez/