In episode 16, I sit down with Thomas Bass, founder of Success to Scale and a veteran in customer success and retention for B2B SaaS companies.

We dive into the intricacies of churn analysis, the critical balance of controllable and uncontrollable churn, and the essential humanization in customer support as companies scale.

Discover how to strategically delegate and outsource customer support without sacrificing quality, the power of AI in enhancing efficiency, and the common pitfalls to avoid when scaling your support team.

Perfect for founders, customer success managers, and anyone looking to elevate their customer experience strategies.

Tune in for deep insights on driving customer satisfaction, reducing churn, and professionalizing support operations for long-term success.

Today I sit down with Varant Herculian, SVP of Customer Success at InGenius.

We explore the future of customer success and the impact of AI on building stronger customer relationships.

Learn how to balance automation with the human touch, foster a values-driven company culture, and tackle mental health challenges in customer-facing roles.

Perfect for leaders, customer success professionals, and anyone passionate about improving customer experiences.

Don’t miss actionable insights on aligning teams, driving retention, and creating lasting organizational success.

In the 14th episode of Talent Talks, Stacey Bean shares her expertise in customer support, leadership, and the future of AI in the industry.

Discover how personalizing interactions, fostering team morale, and balancing technology with the human touch can transform customer experience. Stacey also discusses her challenges building Enterprise support and the lessons learned along the way.

Tune in for insights on leadership, team management, and driving customer success!