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TT's corner

TT's corner

By: Podcraftr
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 If a traditional call center is used for the outbound calls, costs can vary significantly, but I'll provide a general estimate based on common industry standards:

Assumptions for Traditional Call Center Costs:
Outbound Call Cost: A typical traditional call center charges between $0.75 to $1.50 per minute for outbound calls, depending on the service provider, location, and complexity of the call.
Call Duration: Keeping the duration consistent with AI calls at 2 minutes per call.
Cost Calculation for Outbound Calls:
2 outbound calls, each lasting 2 minutes.
Using an average rate of $1.00 per minute for the estimate:
2
calls
×
2
minutes per call
×
1.00
=
$
4.00
2 calls×2 minutes per call×1.00=$4.00
Revised Cost with Traditional Call CenterCopyright Podcraftr Social Sciences
Episodes
  • TT coerne

    TT coerne
    Oct 28 2024
    In this episode of "TT's Corner", host Trent delves into the topic of cost assumptions in a traditional call center, specifically regarding outbound calls. He explains that costs per outbound call can vary between 75 cents and $1.50 per minute influenced by factors such as service provider, location and call complexity. The episode also underscores the importance of call duration in cost calculations. A sample cost calculation scenario is presented where two outbound calls, each lasting 2 minutes at a rate of $1 per minute, would total to $4.00. Trent ends by emphasizing how costs can surge significantly with high call volumes, even at conservative per-minute rates.
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    3 mins
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