TT's corner

By: Podcraftr
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  • Summary

  • If a traditional call center is used for the outbound calls, costs can vary significantly, but I'll provide a general estimate based on common industry standards:

    Assumptions for Traditional Call Center Costs:
    Outbound Call Cost: A typical traditional call center charges between $0.75 to $1.50 per minute for outbound calls, depending on the service provider, location, and complexity of the call.
    Call Duration: Keeping the duration consistent with AI calls at 2 minutes per call.
    Cost Calculation for Outbound Calls:
    2 outbound calls, each lasting 2 minutes.
    Using an average rate of $1.00 per minute for the estimate:
    2
    calls
    ×
    2
    minutes per call
    ×
    1.00
    =
    $
    4.00
    2 calls×2 minutes per call×1.00=$4.00
    Revised Cost with Traditional Call Center
    Copyright Podcraftr
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Episodes
  • TT coerne

    TT coerne
    Oct 28 2024
    In this episode of "TT's Corner", host Trent delves into the topic of cost assumptions in a traditional call center, specifically regarding outbound calls. He explains that costs per outbound call can vary between 75 cents and $1.50 per minute influenced by factors such as service provider, location and call complexity. The episode also underscores the importance of call duration in cost calculations. A sample cost calculation scenario is presented where two outbound calls, each lasting 2 minutes at a rate of $1 per minute, would total to $4.00. Trent ends by emphasizing how costs can surge significantly with high call volumes, even at conservative per-minute rates.
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    3 mins

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