Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk—James shares his crazy plan to run an ultra marathon 🏃‍♂️, and the duo swaps stories of summer holiday chaos with kids running wild 🏖️👧👦. They’ll also vent about the headache of store apps not being available on ServiceNow PDIs 😤. It's the perfect blend of tech geekery and summer shenanigans! 🎉

In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for development. 🎨🤝

We also catch up with James about his latest event, hear about Russ's ongoing struggles with running 🏃‍♂️😩, and listen to some updates on the upcoming ServiceNow development meetup, which Russ has been busy organising. 📅👥

Tune in for an engaging discussion on the latest in user experience design and community updates!

#ServiceNow #Horizon #UserExperience #Figma #Design #TechTalk #Podcast #ServiceDucks #DevelopmentMeetup #RunningStruggles

Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! 💰🏰

Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. 🛠️🧊

In this episode, you'll uncover valuable insights on:

🔹 Navigating change freezes amidst a sea of ongoing work

🔹 Effectively communicating change freezes to scrum teams

🔹 Pre-change freeze preparations and post-clone back actions

🔹 Unleashing creativity with innovative ideas for change freeze communication

Tune in for an action-packed episode filled with expert advice and out-of-the-box strategies to help you conquer change freezes like a pro!

Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind some of the greatest ServiceNow social content known to man! 🎉 Broadcasting straight from the heart of the ServiceNow Knowledge 24 event in Las Vegas, we were treated to a surprise appearance by Justin Meadows himself, adding an extra layer of excitement to our conversation. We delved into the art of making connections and the essence of networking events, sharing insights and experiences that are invaluable for anyone navigating the industry. 💼 From discussing the highlights of the keynote to exploring the cutting-edge advancements in GenAI, we left no stone unturned. But it wasn't all business; we also dished about the after-parties, the coveted swag, and soaked in the general vibe of the electrifying atmosphere pulsating through Vegas. 🌟 Tune in to catch all the excitement and insider scoop from the epicentre of ServiceNow's Knowledge 24 event! 🎤 Socials: Jace: LINKEDIN: https://www.linkedin.com/in/jacebenson/ WEBSITE: https://jace.pro/ Justin: LINKEDIN: https://www.linkedin.com/in/justinmeadows/ YOUTUBE: https://www.youtube.com/@JustinMeadows WEBSITE: https://justin.house/ OTTERLY OWLSOME PODCAST: https://open.spotify.com/show/6BrzDpcDRONhgQujusl6rt?si=a80100a7ed9a45c2

In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. 🌟 We delve into Russ's exhilarating marathon adventures and get a sneak peek at one of the top-secret Santa surprises for James. 🎅 Plus, we dish out the deets on what's buzzing at ServiceNow Knowledge 24 next week! 🌐 Get ready as we navigate through the agenda builder, uncovering exciting sessions around JAI and dive into the thrilling keynotes. 📜 And don't miss out on our exclusive Vegas correspondent, who'll be bringing you insider tips and tricks straight from the heart of Vegas! 🎰 Tune in for an episode packed with insights and excitement! 🎧

🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling!

In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞

🏃️The duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success.

James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition.

Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. 🔍

Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. 🏰🇫🇷

To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. 🤔😂

Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! 🚀

🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow.

From there, the conversation seamlessly transitions to Russ's recent trip to New York 🗽, peppered with anecdotes and observations that tie back to the world of IT service management. But the real highlight of the episode is James's recap of his presentation at the recent London ServiceNow Developer Meetup 🌐. The duo dissects James's nerves and unpacks the success of his engaging talk, shedding light on the latest developments in ServiceNow.

As passionate ServiceNow enthusiasts, James and Russ also take a deep dive into the latest features and highlights of the ServiceNow Washington release, providing listeners with valuable insights and updates. And just when you think the excitement couldn't get any higher, James introduces a brand-new game inspired by the world of ServiceNow 🎮, adding a thrilling twist to the episode's conclusion.

Tune in for an engaging discussion filled with ServiceNow insights, tech talk, and a dash of gaming excitement! 🚀

Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024. Join them as they dive into a captivating discussion, recounting the key highlights and milestones of 2023, with a keen focus on the latest trends in ServiceNow. From personal anecdotes about their refreshing winter breaks to insights into the Washington release, the duo leaves no stone unturned in their signature casual and engaging style. But that's not all! Brace yourselves for an extra layer of spontaneity as James and Russ attempt a live stream for the first time. With over a month since their last chat, the anticipation is high for an interesting and unpredictable banter that promises to take you on a rollercoaster ride through various intriguing topics. In this episode, James and Russ spill the beans on their New Year goals for 2024, offering a sneak peek into the exciting plans for The Service Ducks Podcast. They even take a brief look at the Washington release, adding a tech-savvy flavour to the mix. And, of course, don't miss the revelation of what happens when you lose a PDI (Podcast Development Initiative) and all the hard work that goes into it. It's a behind-the-scenes peek that unveils the challenges and triumphs of podcasting life. Get ready to be a part of the chaos, the laughter, and the insightful conversations that have become synonymous with The Service Ducks Podcast. Tune in, and let James and Russ guide you through a journey that promises pure quackery and entertainment. It's a New Year, a new episode, and a whole lot of duck-tastic fun! 🚀🎧 #QuackAttack2024 #ServiceDucksUnleashed