Episodes

  • The Brilliant Leaders Spotlight podcast. Empathy is the the smartest strategy for scaling. Episode 3 with Richard Blank.

    The Brilliant Leaders Spotlight podcast. Empathy is the the smartest strategy for scaling. Episode 3 with Richard Blank.
    May 31 2023

    Brilliant Leaders Spotlight podcast host, Robert Clinkenbeard has been featured in 50+ podcasts. Robert has evident success in scaling businesses and coaching for service industries, primarily the landscape sector. Robert teaches how to develop a roadmap to achieve your ultimate vision. His mission is to evolve his client's visions and accountability in their businesses and also their personal life. Our 15 to 20-min podcast shares amazing founder stories that reveal the smartest strategies for scaling TODAY. Our audiences are not newbies. They're ready for their next phase of massive growth!


    Your host, Robert Clinkenbeard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center or CCC, is a BPO Telemarketing outsource company located in Costa Rica. They can handle any size BPO and are available to train every call center in Central America. All of their staff are highly trained and bilingual, giving you the same price as a local area but with higher quality staff.


    Brilliant Leaders Spotlight Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.


    Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.


    Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.


    Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.


    We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


    https://youtu.be/bTnP7fDoFTQ



    https://costaricascallcenter.com/en/outbound-bpo-campaigns/


    #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #brilliantleadersspotlight

    Check out my latest episode!
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    26 mins
  • The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

    The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center
    Dec 30 2022
    The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today!https://costaricascallcenter.com/en/outbound-bpo-campaigns/#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #TheprovenentrepreneurThe Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too!Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.https://costaricascallcenter.com/en/outbound-bpo-campaigns/#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneurhttps://youtu.be/DlUGD5cjdZMhttps://youtu.be/uhq2j2EpdFkhttps://youtu.be/GTK4upZfKaghttps://youtu.be/8DuZxX9Xnqohttps://youtu.be/QFMpmYd-h4Mhttps://youtu.be/JQJBV7YIoO4https://youtu.be/NALFZ9fAnYMhttps://youtu.be/L0PzFbW5QB4https://youtu.be/5sRkaY0bVf8https://youtu.be/JGdIqYZhZ5Qhttps://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://youtu.be/YvPvFZ2NtNshttps://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 ...
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    35 mins
  • Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]

    Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
    Dec 15 2022
    Stand Out Get Noticed podcast guest Richard Blank Costa Rica's Call Center.The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership. Have you ever wanted to have more influence over the phone?My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”This is Richard Blank’s story…My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.In this episode, you will discover:Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.The tone of voice should always be positive and empathetic.0 seconds to 2 minutes is the best time to gauge a person.How to gauge someone. They discuss some of the techniques they use to do it.Richard believes in open-ended questions and specific name drops.He also believes in the art of speech and meeting minutes to avoid conflict.Richard’s advice to people is to be authentic.When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may ...
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    42 mins
  • TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.

    TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
    Nov 22 2022

    TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

    In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.

    Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

    Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

    Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

    We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

    https://costaricascallcenter.com/en/outbound-bpo-campaigns/

    https://youtu.be/kJus0bLJBCIhttps://youtu.be/CeaeZlgcA_Qhttps://youtu.be/WyBcKPONXhwhttps://youtu.be/SeXAlO8kQR0https://youtu.be/x9uYZb_c4VIhttps://youtu.be/tGyk9vWbgUchttps://youtu.be/JonGMOF7xB4https://youtu.be/RmvKuK4N-q4https://youtu.be/95MXff9CEU8

    https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088https://www.youtube.com/watch?v=vyv7cqXIykchttps://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.htmlhttps://www.bitchute.com/video/fhZZj4h2ALw7/https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1kliojhttps://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/https://fb.watch/gSeXAmSk5J/
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    28 mins
  • My Worthless 2cents Table Talk podcast. Special guest Richard Blank of Costa Rica's Call Center.

    My Worthless 2cents Table Talk podcast. Special guest Richard Blank of Costa Rica's Call Center.
    Nov 12 2022

    My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

    A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “

    Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

    Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

    Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

    We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


    https://youtu.be/0en9BFJpmqIhttps://costaricascallcenter.com/en/outbound-bpo-campaigns/

    https://youtu.be/xdxLRZ0K440https://youtu.be/1USx0n2RMoQhttps://youtu.be/_nEDb7cvu_Ahttps://youtu.be/O2jukpEruYQhttps://youtu.be/mKnzAfDDx7khttps://youtu.be/ZgI2PGn1EDQ

    https://youtu.be/7gZ1e2vgLKghttps://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFfhttps://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
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    59 mins
  • What makes you HAPPY podcast guest Richard Blank Costa Ricas Call Center

    What makes you HAPPY podcast guest Richard Blank Costa Ricas Call Center
    Oct 31 2022

    Jake Pearson discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

    What Makes You Happy? Do you know the answer to that question?With 1440 minutes in the day, it's easy to spend time thinking about everything but your happiness. So why not take 5 minutes to remind yourself of all the happiness you have, when you hear me, Jake Pearson, ask the question to people all over the world? What Makes You Happy? A collection of short stories & interviews to help you cultivate happiness. Hosted by Jake Pearson. Access the collection to be happier!

    https://youtu.be/WWadeNV-3mghttps://costaricascallcenter.com/en/outbound-bpo-campaigns/
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    6 mins
  • Real Estate Jam Session Podcast guest CEO Richard Blank Costa Rica's Call Center

    Real Estate Jam Session Podcast guest CEO Richard Blank Costa Rica's Call Center
    Oct 4 2022

    Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

    Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.

    Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

    Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

    Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

    We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

    https://youtu.be/rcXxPZc0__whttps://costaricascallcenter.com/en/outbound-bpo-campaigns/

    https://youtu.be/DgL4aBGjWqUhttps://youtu.be/XQBpdAiMcughttps://youtu.be/k1VMUwh1oaQhttps://youtu.be/sdL9DJOHz6ohttps://youtu.be/Dnt-4hwnfM4https://youtu.be/n3QEVAlvv6ohttps://youtu.be/ImjaWfrYQr0https://youtu.be/UwY9hImex6whttps://youtu.be/swjtRP1X1vg
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    39 mins
  • Positive Talk Radio introduces guest CEO Richard Blank Costa Rica's Call Center

    Positive Talk Radio introduces guest CEO Richard Blank Costa Rica's Call Center
    Sep 28 2022
    The following presentation has brought you by KM media.pro, please visit KM media.pro for more inform. Now stay right where you are as we present.Welcome to positive talk, radio, evolving ideas, one conversation at a time, great guests, dynamic stories and interviews. Plus new thoughts on a wide range of topics and concepts. I hope that you'll hang with me. Kevin McDonald, my friends. And of course you, as together, we work to understand why we are all here and what we can.To make our world a better place for all of us to be happy, be kind and live in peace together. Yep. That's positive talk radio.Until another episode of positive talk radio, we are gonna have an extraordinarily good time. And I hope that you'll stay with us the entire episode, because I've got a guy that is really, really talented in what he does. His name is Richard blank. He is a chief executive officer. He's a CEO. I, I don't get to talk to a lot of CEO.It'll be fun. He's uh, he is a CEO of, uh, Costa Rica's call center, which is a huge call center. And it, uh, he teaches people that the, the indigenous people down there, how to speak English, how to sell, how to do all kinds of stuff. Um, he, his, uh, website Costa Rica's call center. You, he can. Just about anything in the service world that you can think of.I was going through it. It's like, wow, they do that. Oh man, they do that. They do. They from web design to sales, to all kinds of different things. It's just really is remarkable. So, so Richard blank, how are you, sir? I'm doing great. Thank you so much, Kevin, for having me on this show. How in the world did you end up in Costa Rica?Whew. Well, if you can get past your parents guilt, you can pretty much live anywhere in the world. So that's the first thing, but, uh, no, my story began in Northeast Philadelphia back in 1991. When I graduated Abington high school, I. My favorite class was in Spanish. So I decided to double down on it at the university of Arizona, the Spanish communication major.And when I was 27, I had a one in a million opportunity to come down here for a couple months to work at my friend's call center. And a couple months turned into four years at his center and 22 years total. In Costa Rica. And so I've been in business for 14 years with my own center and no one really decides to be CEO of a call center.You kind of fall into it, but since English is their second language in Costa Rica, and I found it fascinating, the artist speech I had to dive in and take it on to see what I could do.Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.Positive Talk Radio with Kevin McDonald"Evolving Ideas One Conversation At A Time"Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific. Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalismRichard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.Mr. Richard Blank holds a ...
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    1 hr and 1 min