• Revenue & Customer Success alignment

  • Jan 28 2025
  • Length: 35 mins
  • Podcast

Revenue & Customer Success alignment

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  • Summary

  • To build a successful GTM team you must have alignment across all teams, particularly revenue and customer success.

    The focus should always be the customer, so in this week's episode, we sit down with Natasha Evans, Head of Customer at Hook to discuss working with your sales counterpart, aligning account plans, and focusing on communication on empathy. To wrap up the conversation we dive into how leaders can make sure they ensure their CS teams are working in harmony with sales discussing setting the standards, customer centricity, and commission plans.

    Natasha Evans is one of the most respected CS Leaders in the industry leading teams for brands such as LinkedIn, Salesloft, and now Hook.

    If you are in Customer Success, this episode is a must-listen!


    Stay Social:

    • Follow Tash on LinkedIn
    • Follow Izzy on LinkedIn
    • Learn more about Wiser Elite
    • Learn more about Hook

    Check out our Sales Communities:

    • SDRs of London
    • AEs of London
    • Retention Seekers (AM & CS)
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    If you've enjoyed this episode, please do let us know what you think by leaving us a quick review and subscribing.

    See you next week! 🚀
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