Episodes

  • S7E10 - Owning and Appraising Knowledge (Knowledge Management, Conclusion)

    S7E10 - Owning and Appraising Knowledge (Knowledge Management, Conclusion)
    Dec 20 2022
    In this episode, I address a couple of critical points that drive what information is retained and what is withheld -- Who owns the information and who determines its value? And do our methods of establishing ownership and appraising knowledge make sense?
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    20 mins
  • S7E09 - Process Models and Other Oversimplifications (Knowledge Management, Part 9)

    S7E09 - Process Models and Other Oversimplifications (Knowledge Management, Part 9)
    Nov 22 2022
    In this episode, I present the process-based meta-narrative that addresses organizational actions. Going beyond the simple models of flowcharts or sequences of steps, these metanarratives capture the ranges of possible outcomes and the paths to get there.
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    19 mins
  • S7E08 -- The Drama of Decision Making (Knowledge Management, Part 8)

    S7E08 -- The Drama of Decision Making (Knowledge Management, Part 8)
    Oct 25 2022
    In this episode, I present the preference-based meta-narrative that helps explain the way that decision makers deal with complexity -- both in terms of developing and selecting alternatives and in terms of the emotions that the decision generates.
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    19 mins
  • S7E07 - Sequencing Activity into Streams (Knowledge Management, Part 7)

    S7E07 - Sequencing Activity into Streams (Knowledge Management, Part 7)
    Sep 27 2022
    In this episode, I present the stream meta-narrative that helps capture sequences of interdependent processes that naturally flow from some sort of inputs to some sort of outputs. These metanarratives help explain complex decision spaces. I'll also give relevant examples.
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    18 mins
  • S7E06 - Stories of the Ordinary Experience (Knowledge Management, Part 6)

    S7E06 - Stories of the Ordinary Experience (Knowledge Management, Part 6)
    Aug 30 2022
    In this episode, I talk about how I streamline the corporate vocabulary in the previous episode and use it to develop a meta-narrative that summarizes the full set of experiences in the organization by levels of deviation from the norm. Sound complicated, but hopefully you'll find it isn't.
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    23 mins
  • S7E05 - Navigating the Corporate Vocabulary (Knowledge Management, Part 5)

    S7E05 - Navigating the Corporate Vocabulary (Knowledge Management, Part 5)
    Aug 23 2022
    Words matter, and sometimes the terms used in an organizational setting differ from common definitions and therefore create confusion. This is doubly difficult for an outside observer who is trying to understand the organization's behavior. I present an icebreaker exercise in this episode I use to help expose how different people define things.
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    18 mins
  • S7E04 - Meta-Narratives of Level and Utility (Knowledge Management, Part 4)

    S7E04 - Meta-Narratives of Level and Utility (Knowledge Management, Part 4)
    Jul 26 2022
    How does one tell the difference between information meant for beginners versus information meant for experts? The short answer is the level of abstraction. What is meant for beginners tends to be more detailed or more prescribed than what is meant for experts. But there is more to it as the usage of the information is equally important. In this episode I talk about how to put these two ideas together -- levels of knowledge with their function.
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    23 mins
  • S7E03 - Organizing Information Through Meta-Narrative (Knowledge Management, Part 3)

    S7E03 - Organizing Information Through Meta-Narrative (Knowledge Management, Part 3)
    Jun 28 2022
    There's an inherent challenge between the organization's preferred narrative that may drive how it organizes its corporate knowledge and the way individuals sort their component parts. One narrative may not fit all perspectives. What then?
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    16 mins