This episode is hosted by Mie Yamashita and features Lauren Holland, a powerhouse in real estate operations with a knack for scaling teams to unmatched levels of productivity. Lauren shares how she went from being an executive assistant to overseeing operations for 70+ teams nationwide, telling the strategies, systems, and culture shifts that drive profitability. She explains the three essential steps to scale—defining the right hires, streamlining transaction and listing management, and creating a culture of productivity—while tackling the tough questions about leadership, accountability, and building a business that lasts.

Chapters:

• 00:00:00 – Opening the Door to Transformation
• 00:00:46 – Meet the Dynamic Duo
• 00:01:33 – From Assistant to Operations Guru
• 00:03:38 – Unlocking the Profit Puzzle
• 00:05:05 – Productivity: The Secret Ingredient
• 00:06:33 – Standards That Shape Success
• 00:11:41 – The Art of Leading with Connection
• 00:16:35 – Scaling Starts Here: First Moves
• 00:21:45 – Juggling Workloads Like a Pro
• 00:22:20 – Your Guide to Scaling Smarter
• 00:26:40 – Tech That Drives Your Team Forward
• 00:28:08 – The Fine Line of Tech Investments
• 00:35:09 – Leadership’s Unsung Hero: Communication
• 00:38:23 – Wrapping Up with Actionable Gold

Links and Resources:

• Reside Platform
• Reside Platform Website
• Mie on LinkedIn
• Lauren on LinkedIn

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!