Bianca is a Dynamic professional with over 10 years of expertise in quality audit, research, risk management, and innovation in social services. Skilled in strategic planning, quality assurance, compliance, and stakeholder engagement, she holds an MSc in Psychology, ISO 31000 and ISO 9001 lead certifications, and is PCQI certified. Currently serving as a Quality Audit, Research, and Lead Risk Manager, she oversees quality assurance processes and manage risk frameworks.

Her passion lies in fostering communication and collaborative approaches in organisational settings, ensuring that diverse perspectives are integrated into decision-making processes.

Alongside her professional achievements, Bianca enjoys exploring storytelling through reading and writing sci-fi, fantasy, horror, and psychological thrillers. An avid gamer, she immerses herself in intricate narratives and complex problem-solving scenarios. Her investigative and curious nature drives her interest in quality and risk, enabling her to approach challenges with a unique perspective. Committed to continuous improvement and effective problem-solving, she blends her professional expertise with creative pursuits to foster positive change.

Thank you very much for tuning in this year. 2024 was truly remarkable and my guests shared insights I was able to use and benefit from in my own job. I chatted with professionals from different sectors in academia, automotive, construction, project management, customer experience and manufacturing.

I hope you enjoyed the podcast. Here are the highlights.

Dr David M Williams is an internationally respected scholar-practitioner of the Science of Improvement. With 25 years of experience in Quality Improvement, he has worked with leaders and teams worldwide to develop people’s abilities to make rigorous, results-driven improvements and adopt quality as an organizational strategy.

Dave coauthored Quality as an Organizational Strategy: Building a System of Improvement. His writing on improvement is also found in many books and published papers.

He was a senior leader at the Institute for Healthcare Improvement, where he was responsible for leadership and improvement science and methods. His other past roles include chief quality officer, university faculty member, board leader, consultant, Baldrige examiner, and paramedic.

Dave holds a B.S. in Emergency Medical Services Management from Springfield College, an M.S. in Emergency Health Services Management from the University of Maryland, Baltimore County, and a PhD in Organizational Systems from Saybrook University.

You can connect with Dave on LinkedIn and check his website here