• Powering AI Efficiency with Human Insights for Top-Notch CX, with Suzanne Duffy of Papier

  • Jul 17 2024
  • Length: 24 mins
  • Podcast

Powering AI Efficiency with Human Insights for Top-Notch CX, with Suzanne Duffy of Papier

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  • Summary

  • AI customer care is the newest trend and with good reason. They have the power to completely revolutionise the CX industry for the better. But the people involved are the heart of customer experience and it's important that we find the right balance as we start to implement new AI systems so that everybody wins! Joining us for today's episode is Suzanne Duffy of Papier and she knows a lot about hitting this balance perfectly.
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