Discover the transformative leadership philosophy of Franck Arnold, Managing Director of London's legendary Savoy Hotel, in this captivating promotional clip from the exclusive interview series "Learning from the Best." Join Claudia Koestler and Dan Harris from the Podcast "Over Here, Over There" as they delve into Mr. Arnold's innovative hiring process and his unique approach to leadership, which features an inverted pyramid model that prioritizes support and positivity.

In this sneak peek, learn how Mr. Arnold identifies top talent and fosters a culture of excellence within one of the world's most iconic hotels. Whether you're an aspiring leader, a hospitality professional, or simply curious about the inner workings of luxury service, this clip offers invaluable insights into the art of leadership and team building in the high-stakes world of luxury hospitality.

Don't miss out on this opportunity to learn from the best—hit play now to unlock the secrets that keep The Savoy at the forefront of the hospitality industry!

Are you ready to learn from the best? Watch the full-length interview with Franck Arnold on the ‪@OverHereOverThere‬ Podcast here.

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Key Takeaways

• Service excellence is rooted in genuine engagement
• Hiring should focus on cultural fit and character
• Soft skills are as important as technical skills
• A smile can significantly enhance customer experience
• Empower employees to take ownership of their roles
• Mistakes are opportunities for learning and growth
• A supportive culture fosters employee satisfaction
• The Savoy's reputation is built on collective ownership
• Leadership should be about guiding and inspiring
• Feedback is essential for continuous improvement

Key Quote

• "I'm at the bottom of the pyramid."

Step into the world of luxury hospitality with our groundbreaking interview featuring Franck Arnold, the visionary Managing Director of London's iconic Savoy Hotel. In this exclusive sit-down, the hosts of the Podcast "Over Here Over There", Claudia Koestler and Dan Harris, uncover the secrets behind The Savoy and Arnold's exceptional leadership that keeps The Savoy at the pinnacle of the hospitality industry worldwide, from cultivating a stellar team to embracing innovation in a centuries-old institution.

Learn about:
- Cutting-edge hiring strategies that build an award-winning staff
- Sustainable practices that set new industry standards
- Harnessing AI to enhance guest experiences
- Stress management techniques for high-pressure environments
- Overcoming Global Challenges
- How Mr. Arnold steers The Savoy through turbulent times
- Brexit's impact on luxury hospitality
- Adapting to post-pandemic travel trends
- AI versus the Human Touch
- Balancing tradition with modern guest expectations
- The secret to discretion
- Bringing music back to the Savoy
- What's next for The Savoy and Franck Arnold

This captivating interview is the first in our new "Learning from the Best" series, where "Over Here, Over There", your Podcast Across Borders, tap into the minds of industry titans to bring you actionable wisdom and inspiration.

For the full YouTube video interview, go to XXX. Please don't forget to subscribe and like the podcast on all socials! Thank you!

BBC Radio Gloucestershire host David Smith and 'Over Here, Over There' podcast host Dan Harris reflect on the life and legacy of former US President Jimmy Carter, who passed away at the age of 100. They discuss his presidency, marked by significant achievements in diplomacy and human rights, and the challenges he faced, including economic difficulties. The dialogue also highlights Carter's post-presidency humanitarian efforts and his enduring humility, which left a lasting impact on American politics and society.

Discussion points:

• Jimmy Carter was the longest-lived American president.
• He was known for his ethical approach to politics.
• Carter's presidency was marked by both successes and failures.
• He prioritized human rights in his foreign policy.
• The Camp David Accords were a significant achievement.
• Carter's post-presidency work greatly enhanced his legacy.
• He tackled global issues like disease and poverty through the Carter Center.
• Carter's humility set a standard for future politicians.
• His focus on environmental policies was ahead of his time.
• Carter's life exemplified a commitment to service and compassion.