Memory Makers Podcast

By: Creative Works
Listen for free

  • Summary

  • Welcome to the Memory Makers Podcast, the show that helps you create amazing customer experiences and make more memories presented by Creative Works. This podcast explores the world of family entertainment centers through the eyes of the people who make it all possible - the Memory Makers. Creative Works' core foundation is based on making "Powerful and Emotional Memories" and they are now sharing that with YOU with insider knowledge, tips & tricks, as well as interviews with industry leaders.
    All rights reserved
    Show More Show Less
Economics
Show More Show Less
activate_samplebutton_t1
Episodes
  • Ep.59 - Create Zombie Loyalists with Amazing Service

    Ep.59 - Create Zombie Loyalists with Amazing Service
    Sep 18 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share ways to create zombie loyalists with amazing service. They explore how exceptional guest service can reduce staff turnover, increase revenue, and enhance customer retention. The episode also features insights on measuring guest experience metrics and a review of Peter Shankman’s Zombie Loyalists, a book that highlights how businesses can turn customers into die-hard fans. Whether you're managing a family entertainment center or any guest-facing business, this episode is packed with actionable tips to boost your success!
    Show More Show Less
    21 mins
  • Ep. 58 - Selecting the Right Payment Partner for your FEC ft. Jeremy Dickamore of Embed

    Ep. 58 - Selecting the Right Payment Partner for your FEC ft. Jeremy Dickamore of Embed
    Sep 4 2024
    In this week's episode of the Memory Makers Podcast, Russ Van Natta sits down with Jeremy Dickamore from Embed for an insightful discussion on selecting the right payment partner for your FEC. In our forth episode of the Amusement 360 Partnership Series, Jeremy dives deep into the benefits of going cashless, including increased customer spending, enhanced convenience, and streamlined operations. Whether you're new to the industry or a seasoned operator, this episode offers actionable intel on how to elevate your business with modern payment solutions.
    Show More Show Less
    30 mins
  • Ep. 57 - How To Avoid The Advice Trap

    Ep. 57 - How To Avoid The Advice Trap
    Aug 30 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta discuss how to avoid the advice trap. Through the lens of Michael Bungay Stanier's books, The Coaching Habit and The Advice Trap, we explore how leaders in entertainment businesses can avoid the pitfalls of over-dependence, overwhelm, and disengagement. By shifting from advice-giving to asking the right questions, you'll empower your employees better. Tune in to learn how to break free from these "advice monsters" and foster a more self-sufficient and innovative team.
    Show More Show Less
    25 mins

What listeners say about Memory Makers Podcast

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.co.uk reviews

Amazon reviews
No Reviews are Available