• Mastermind: Martin Newman – how to build a customer-centric business

  • Jun 19 2024
  • Length: 1 hr and 12 mins
  • Podcast

Mastermind: Martin Newman – how to build a customer-centric business

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  • Summary

  • Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.

    Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity.

    Access Martin’s insights and over 100 other experts in Sporting Edge’s Mindset Toolkit

    Links mentioned in this episode

    Martin Newman on LinkedIn

    Martin Newman’s Website


    Connect with Jeremy

    Contact hello@sportingedge.com

    LinkedIn https://www.linkedin.com/in/jeremysnape/

    Twitter https://twitter.com/thesportingedge

    Website https://www.sportingedge.com/
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