Marketing Media & Cupcakes

By: John & Angel Ondo
  • Summary

  • We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays.
    © 2024 Ondo Media LLC
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Episodes
  • Super "Game" Commercial Review
    Feb 8 2021

    More interesting than the actual game, the commercials on this year's Super Game made some impressive statements. John and Angel review their favorite ads based on how well they made the connection between the brand and the content.

    John's commercial and documentary background leads to his belief that its not enough to have a memorable ad, it must remind you of the actual brand who made the ad.

    Fresh out the morning after the game, we review these ads and you can also listen to our podcast each week on Apple Podcasts, Spotify, Amazon, and anywhere you can listen to a podcast.

    Watch this episode on YouTube:
    https://youtu.be/q4edEdj1HhU

    Our Website is http://marketingmediacupcakes.com

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    30 mins
  • 4 Training Tips - Avoid A Drone Disaster
    Jan 29 2021

    Welcome to episode 75 of Marketing Media & Cupcakes, where we bring best practices for your business. This week John and Angel discuss best practices for your business. Angel has been training staff at her Fortune 500 company for many years. Traning is critical to having a consistent voice for your customers and clients. She shares 4 quick tips that can help your training be more effective. John is a licensed drone or (UAV) pilot. Aerial photography is a great way to enhance your business's brand when you can show beautiful aerial shots of a car dealership or commercial property or just showing off your location downtown. However, there are risks you take when hiring a drone photographer or trying to do these shots on your own. John will explain why you need to take hiring a drone pilot seriously, and what to look for. Also, ways to make your pilot get great shots for you.

    Angel's 4 Training Tips 5:30 into the show
    1) Setting Expectations for the training
    2) Make a schedule that divides, lecture with applied learning. No 8-hour lectures!
    3) Hands-on Time, or OJT
    4) Web/Computer-based training

    If you have additional comments or questions email Angel at angel@marketingmediacupcakes.com

    What you need to know about hiring a drone photographer at 20:30 into the episode.
    1) The need to have a UAV FAA license, DO NOT HIRE someone unlicensed
    2) Your pilot should have one-million-dollar insurance policy coverage.
    3) Create a shot list for your pilot
    4) You cannot fly a drone within five miles of an airport, and you are limited to 400 feet above the ground altitude. There are exceptions and a licensed operator will know what they are.

    For more information or questions email john@makertingmediacupcakes.com

    Find us at Marketing Media & Cupcakes website and on social media

    Thanks for listening!
    John & Angel

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    38 mins
  • Email Best Practices
    Jan 15 2021

    Email remains the most accepted way to connect with business communications. Even more so after 2020 and social media platforms becoming less reliable for existing. Angel reviews her best practices for composing emails.

    1) Be clear and concise
    2) Proofread
    3) Copy back important point or responses
    4) Use subject lines keywords to get attention
    5) Don't say anything you don't want to regret later
    6) If the email has to bounce back and forth more than 3 times, call them.

    John repeats the phone calls and emails are still best practices for "first contact" situations with clients or customers. If someone DMs you on LinkedIn or Facebook, direct them to email you at your address.

    If people contact you via text or some other platform, tell them your best way to contact you is (is a phone, email, cellphone)

    If your cellphone is not for business tell your customers if you give them it, please only use it for emergencies.

    Check your email daily. If your business email is on a website or on your business card, and you don't check it often, then remove it from those contacts. You are paid to solve problems
    not creating ones but having customers worried that you didn't get a message.

    Please subscribe to us and share us with your friends.

    To email Angel about cupcakes or customer service
    To email John about media and building a brand

    Find us at Marketing Media & Cupcakes website and on social media

    Thanks for listening!
    John & Angel

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    42 mins

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