In this episode of MC Fireside Chats, host Brian Searl welcomed Josef Hjelmaker, CEO of Electric Outdoors, Robert Preston, CEO and Founder of Unhitched Management, and Matt and Karina Torres, owners of Bayshore RV Park, to discuss their experiences and insights into the outdoor hospitality and RV park industries. The conversation covered everything from business growth and sustainability to unique guest experiences and the future of the industry. Robert Preston shared his journey from a military pilot to a real estate investor, now owning 14 RV parks through Climb Capital and Unhitched Management. His focus is on fostering a sense of community within his parks, providing spaces where guests can disconnect from daily life and reconnect with nature and each other. He emphasized the importance of safe, clean, and welcoming environments in creating a successful RV park experience. His management philosophy revolves around treating employees well so they, in turn, provide exceptional hospitality to guests. He also spoke about his approach to acquiring and scaling parks, explaining that his growth is based on finding good deals while ensuring that each new acquisition enhances the efficiency and effectiveness of his existing properties. Josef Hjelmaker introduced Electric Outdoors, a company focused on sustainability and innovation in outdoor hospitality. His company develops portable, self-sustaining destination platforms that generate their own energy, manage water, and handle waste independently. The units, designed to be placed in remote or off-grid locations, offer a new way to camp without requiring traditional infrastructure or permits. He explained how these platforms provide flexibility for landowners and park operators, allowing them to create new camping experiences in places previously inaccessible to RVs and traditional campers. The conversation also touched on the growing role of electric vehicles in outdoor recreation, with Josef discussing how his technology supports off-grid stays while accommodating the needs of EV travelers. He highlighted the importance of digital integration, explaining how his platforms use connectivity to enhance user experience through booking, energy management, and local activity recommendations. Matt and Karina Torres shared their experience of acquiring and revitalizing Bayshore RV Park on the Washington coast. Their journey began when Matt, a former framer and general contractor, and Karina, with a background in property management, combined their skills to turn their park into a thriving business. They emphasized the importance of hands-on management, directly engaging with guests to provide personalized service and a welcoming atmosphere. They spoke about their approach to balancing long-term and transient guests, their focus on creating unique experiences such as easy access to crabbing in Willapa Bay, and their strategy for reinvesting profits back into the park. They also discussed their long-term goal of eventually hiring a dedicated manager so they can expand to additional properties while ensuring their guests continue to receive the same level of care and hospitality. The discussion highlighted the changing landscape of the outdoor hospitality industry and the increasing importance of offering more than just a place to stay. The guests agreed that creating meaningful experiences for visitors, whether through high-touch customer service, sustainable accommodations, or fostering a sense of community, is key to long-term success. Brian Searl noted that the industry has thrived for years with minimal effort due to economic conditions, but moving forward, park owners will need to be more intentional about guest experiences to maintain and grow their businesses. He pointed out that travelers are looking for something unique, and parks that can deliver on that will be the ones that stand out in an increasingly competitive market. The conversation also touched on the challenges...

The January 22, 2025, episode of MC Fireside Chats, hosted by Brian Searl, brought together a panel of experts to discuss the RV industry, glamping, and outdoor hospitality trends. Panelists included Eleonore Hamm, President of RVDA Canada; Shane Devenish, Executive Director of the Canadian Recreational Vehicle Association; Angele Miller, Co-Founder of Creekside RNR Glamping; and Greg Emmert, Consultant at Camp Strategy. The conversation delved into consumer trends, industry challenges, and the need for better storytelling in the RV and glamping sectors. Brian introduced the revamped show format and engaged panelists in a light-hearted discussion about the new intro. The group shared their respective roles and perspectives within their industries. Eleonore and Shane highlighted their focus on advocacy, education, and industry collaboration in Canada, while Angele shared her experiences running a glamping resort, emphasizing the importance of meeting rising consumer expectations. Angele discussed the increasing consumer demand for luxury amenities such as saunas and hot tubs at glamping resorts. She noted that guests are seeking highly personalized experiences, making it crucial for operators to continuously innovate. Brian and Greg agreed, noting that the RV park and campground industry is experiencing a similar shift toward high-end, customized experiences. Greg emphasized the importance of campground owners identifying their “why” to stand out in a competitive market. He encouraged operators to focus on unique offerings that resonate with guests. Angele shared how her resort builds customer loyalty by personalizing experiences, such as remembering special occasions, which Greg praised as a model for other operators. Eleonore and Shane spoke about their advocacy efforts in Canada, particularly in light of challenges like pending legislation and economic uncertainty. They highlighted the close collaboration among Canadian RV associations, contrasting it with the larger, more segmented U.S. market. The panel discussed economic concerns, including inflation, exchange rates, and potential tariffs, and their impact on consumer confidence. Shane expressed cautious optimism about RV sales in 2025, while Eleonore noted that affordability remains a key message in their marketing efforts. Angele shared insights on how economic pressures are affecting the glamping industry, with some operators scaling back or closing for the winter. The conversation turned to managing consumer expectations and addressing negative feedback. Shane and Greg discussed the challenges of dealing with complaints, emphasizing the need for empathy and perspective. Angele added that proactive communication and attention to detail can help mitigate dissatisfaction and build loyalty. The group explored trends in RV manufacturing, with Shane noting that consumer demand drives product offerings. Eleonore pointed out that while fifth wheels showed growth in 2024, manufacturers respond to a variety of consumer preferences, from lightweight towables to larger, more luxurious units. Greg drew parallels between the RV industry’s challenges and Angele’s approach to affordability in glamping. While RV manufacturers face logistical and economic hurdles in building affordable units, Angele shared how her resort strikes a balance between luxury and cost-effectiveness to remain competitive. Brian raised concerns about how the RV industry’s positive stories, beyond shipment numbers, are underrepresented in campground-related media. Eleonore and Shane agreed on the need for broader communication, with Eleonore suggesting better integration of resources to share meaningful industry insights. The panelists expressed cautious optimism for 2025. Shane predicted stable demand for RVs, while Angele anticipated steady interest in outdoor experiences, albeit with shifts in consumer spending. The group agreed that adaptability and a focus on consumer needs would be critical for...

The January 15, 2025, episode of MC Fireside Chats delivered an insightful discussion on the intersection of business operations, innovation, and the future of outdoor hospitality. Hosted by Brian Searl, the session brought together industry experts, including Jeff Hoffman, Brent Parker, Mia Johnson, and Mike Sorensen, each contributing their perspectives on challenges and opportunities within the campground and RV park sectors. Brian began with an acknowledgment of the show’s new format and lightheartedly commented on the chaos of setting up his studio, mentioning his attempts to improve with new additions like a fiddle-leaf fig plant. After briefly introducing the guests, Brian set the tone by highlighting the focus on business operations and management strategies. Jeff Hoffman, a recurring guest and managing member of Camp Strategy, outlined his consultancy’s role in helping campgrounds achieve profitability. Jeff emphasized that 2025 would be critical for the industry, predicting shifts in revenue streams, camper demand, and operational challenges. He highlighted trends in RV sales, noting a rise in used sales, which he attributed to tighter budgets among consumers. Jeff called for the panel’s input on how demand and revenue might evolve, especially concerning long-term and transient site utilization. Mia Johnson, a seasoned campground broker and attorney, drew from her extensive experience, explaining that in regions like the Northeast, demand for seasonal sites remains robust due to stringent regulations limiting new campground development. She elaborated on her legal and brokerage background, sharing insights into helping campground owners grow revenue and value. Mia noted a growing trend of investors entering the industry, which she believes will reshape ownership and operations in the next decade. She also stressed the importance of long-term strategic planning and leveraging software tools to optimize business decisions. Brent Parker, owner of Open Campground, shared his unique perspective as a provider of cloud-based property management software. Brent explained his observations of campgrounds transitioning from short-term to long-term stays, driven by the desire for stable income and reduced operational complexity. He described how his software allows parks to recoup costs efficiently, emphasizing flexibility in pricing models to accommodate different campground setups. His insights on the benefits of passing certain costs directly to guests resonated with the discussion. Mike Sorensen, CEO of Wild Energy, addressed the critical issue of utility metering, particularly electricity. He explained how metering benefits both campground owners and guests, providing accurate billing and reducing overall consumption. Mike shared a case study highlighting the financial advantages of implementing utility meters and the importance of regulatory compliance in billing practices. He also hinted at future developments, such as water metering, to help campgrounds manage expenses and conserve resources. The discussion delved into evolving trends in campground operations, particularly the growing divide between transient and long-term stays. Mia emphasized that conversion between these models requires thoughtful planning, considering factors like existing reservations and market demand. Jeff and Brent discussed how operational costs and revenue potential influence these decisions, highlighting the complexities of balancing profitability with guest satisfaction. Brian skillfully facilitated the conversation, adding humor and insights while steering the discussion toward critical industry topics like leveraging technology for efficiency and meeting changing consumer expectations. As the session wound down, the panelists reflected on opportunities for innovation, such as utilizing AI, modernizing Wi-Fi infrastructure, and enhancing guest experiences through smarter operational strategies. The episode concluded with a lighthearted