In this episode of The Honest Property Podcast, Becky and Ruth sit down with Ben Giles, the founder of Balloon Lettings in Bristol. Ben shares his inspiring journey from overcoming challenges in traditional education to running a successful people-focused lettings agency.

Here’s what you’ll learn:

Why a people-first approach benefits landlords and tenants alike.

The changing expectations of tenants in a post-pandemic rental market.

How clear communication builds trust and improves property care

The importance of setting boundaries to avoid burnout as an entrepreneur

Ben also reflects on the rise of ‘new school’ landlords treating property as a business and shares his insights on creating a welcoming brand that prioritizes tenant care. Whether you’re a landlord, property manager, or aspiring entrepreneur, this episode is packed with actionable advice and inspiration. 🎧✨

You can connect with Ben and Balloon Lettings here:

https://www.balloonlets.co.uk

Instagram: @balloonlettingco

Linked in

Chapters

00:00 Introduction to the Honest Property Podcast

03:07 The Impact of Traditional Education on Entrepreneurs

06:08 The Evolution of Apprenticeships and Career Paths

08:48 The Birth of Balloon Lettings

12:00 Understanding the New School of Landlords

14:05 Defining the Role of a Letting Agent

18:01 Challenges in Property Management

20:56 Creating a People-Centric Business Model

24:04 Building a Positive Reputation in the Industry

26:22 The Importance of First Impressions

28:27 Building Trust with Landlords and Tenants

30:03 Managing Expectations in Property Management

32:10 Shifts in the Rental Market

34:51 The Evolution of Tenant Expectations

37:14 Future Growth and Business Vision

40:38 Advice for Aspiring Entrepreneurs

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Keywords

property investing, HMO, couple entrepreneurs, property management, investment strategies, Article 4, tenant relationships, property portfolio, community support, exit strategies

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