ITSM Podcast covering Latest Solutions & Best Practices

By: Gregor Anton Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations
  • Summary

  • CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of product experience/skillset and used to review the mentioned enterprise software products.
    Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations
    Show More Show Less
activate_Holiday_promo_in_buybox_DT_T2
Episodes
  • 10 Principles of Kaizen
    May 1 2024

    DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.

    What is Kaizen, you may ask?

    Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of business activities to continuously improve all functions for all employees of a company. Mostly used in supply-chain,. Kaizen has been applied to healthcare, life coaching, government, manufacturing, and banking.

    IMHO Kaizen is the unwritten bible of successful consultants and developers. I have adapted this concept with great success with my 100+ Ivanti HEAT ITSM/ITAM implementations worldwide, over the last 28+ years implementing Ivanti Neurons for ITSM/ITAM (powered by HEAT)

    Show More Show Less
    14 mins
  • Is iPaaS the future for Ivanti Integrations?
    Mar 14 2024

    DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products


    Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Ivanti Neurons for ITSM/ITAM world until about 5 years ago with Zapier, a company that provides integrations for web applications.

    At that time API was, and to a degree still is, very difficult and time-consuming to implement and maintain, so Zapier was touted as a great solution and possibly the future of integrations. However, a lack of features (at least in the Ivanti universe) as well as cost were the main factors for its fizzling out.

    I have to say that I was really impressed by the Workato integration that Ivanti demonstrated on a recent show-and-tell webinar.

    Show More Show Less
    12 mins
  • When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
    Feb 13 2024

    If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure you had some basic business automations like alerts and escalations, and perhaps even some scheduled reports.

    Show More Show Less
    11 mins

What listeners say about ITSM Podcast covering Latest Solutions & Best Practices

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.