In this episode, I sit down with the VP of Mapp Digital, Sean Shoffstall, to talk about:

• Sean's role at Mapp Digital and the makeup of his team [5:20]
• Why they perform consumer surveys [8:15]
• Why the 18-35 group still prefers email [18:09]
• How retailers have used their engagement platform to drive results [19:23]
• The big mistakes companies are making [27:37]
• Who out there is doing this well? [35:30]
• What you can apply to your own business [40:08]

Notable Quotes:
"MAPP Digital is probably the largest digital marketing company you've never heard of." - Sean Shoffstall

"We've been doing this marketing thing for a really long time." - Sean Shoffstall

Guest:
Sean Shoffstall is a well-known and successful digital marketing entrepreneur, technology innovator and marketing strategist. Over his 20-year career, he has worked with top global brands providing leadership, strategy and execution in both B2C and B2B settings.

Company:
Mapp Digital is one of the largest independent digital marketing technology companies in the world. Built by marketers for marketers, Mapp provides a comprehensive family of software and customer-centric services including a sophisticated data management platform; tools that optimise email, mobile, app, social and web marketing; and campaign management and strategy consulting.

Connect:
Sean Soffstall 

https://www.linkedin.com/in/shoffstall

Mapp Digital

https://www.linkedin.com/company/mapp-digital
www.mapp.com

Notable Sections:

• Catherine's background and role at Oracle Marketing Cloud [1:47]
• Why it's important to work directly with customers [4:30]
• Here approach to helping customers [8:03]
• How to differentiate your company with a culture of customer experience [12:23]
• Catherine's personal experience with churn as a customer [18:18]
• How brands can develop a greater sense of intimacy with their customers [26:45]

Notable Quotes:
"Customer success is really about understanding where your customer is in their process and what problems they are facing." - Catherine Blackmore

"Customer experience will be the defining competitive advantage in the marketplace" - Catherine Blackmore

Guest:
Catherine Blackmore is the General VP of Global Customer Success at Oracle Marketing Cloud. She is a thought leader and innovator in the area of Customer Success, with over 20 years of experience helping a diverse list of clients from small business to Fortune 100 customers.

Resources:
The 11 Pillars of Customer Success
The Operations of Customer Success
Your First 90 Days as a Customer Success Leader
Customer Success Evolves

Connect:
LinkedIn
Twitter

In this episode, we chat with Tuan and Gabriella from Colony American Finance to talk about their experience at IMPACT16, their roles at Colony American Finance, and whether or not they'll attend IMPACT17.

Guests:
Tuan Pham, SVP with Colony American Finance

Gabriella Cevallos, Marketing Associate with Colony American Finance