In this episode of The Law Firm Ignite Podcast, hosts Michael Goldstein and Josh Wheeler welcome James King Baskin, an expert in training appointment setters, to discuss a crucial aspect of law firm operations: how to properly train your team to handle inbound leads.

James shares his proven methods for training appointment setters in a law office, focusing on how to effectively answer the phone, engage potential clients, and manage inbound leads with professionalism and efficiency. He covers the key skills and techniques that appointment setters need to master to ensure every lead is handled properly, maximizing your chances of converting inquiries into retained clients.

From understanding the nuances of legal client interactions to setting the right tone from the first call, James offers practical advice that law firms of any size can implement. Whether you’re just starting to build your intake team or looking to improve your current process, this episode provides valuable insights that can help you elevate your client service and boost your firm's growth.

Listen in to learn how to equip your appointment setters with the tools they need to succeed and turn every phone call into a business opportunity.