In this episode, we are joined by Ali Knapp, President of Wisetail; Kat Claypool, Director of Sales; Max McGee, Account Executive; and Brittany McCulley, Account Manager, all also working at Wisetail. They share insights from their experience at Chart 106 in Chicago, with a focus on creating engaging learning environments and enhancing training programs through empathy, technology and clear communication.

Key Takeaways:

(02:23) Setting clear learning expectations is crucial for creating a learning-first approach.

(06:33) A needs assessment helps design intentional training programs that meet employees where they are.

(10:07) Recognition programs reward employees and foster a sense of community.

(12:51) Continuous learning encourages employees to explore other roles within the organization, aiding career growth.

(18:34) Measuring L&D impact is critical; it shows up in metrics like retention, sales performance and compliance rates.

(25:10) Creating a culture of empathy at every level enhances engagement and satisfaction.

(30:17) Feedback loops improve L&D programs by aligning with employee needs and enhancing engagement.

(34:08) Leveraging technology, like gamification, keeps employees engaged in continuous learning.

Resources Mentioned:

Ali Knapp - https://www.linkedin.com/in/ali-knapp-753062a/

Kat Claypool - https://www.linkedin.com/in/kat-claypool-a1970832/

Max McGee - https://www.linkedin.com/in/max-mcgee-172404137/

Brittany McCulley - https://www.linkedin.com/in/brittany-mcculley-0702a461/

Wisetail | LinkedIn - https://www.linkedin.com/company/wisetail/

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Chart 106 Conference - https://www.chart.org/?fbclid=IwY2xjawFnNLVleHRuA2FlbQIxMAABHQt6-sn6Sp-usM0-uNe_24o9W-afcCxBS3zLv96yYUToPp4cF0zRlRXfmQ_aem_wguO3sLlosqDtkeme08nYg

How to Rethink Engagement & Learning to Fuel Success - https://wisetail.com/rethink-engagement-and-learning-to-fuel-success-chart-106/

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