Backlogs… A rather bigger part of life that we probably wish wasn’t. Did you know that there are three types of backlog, two of which you don’t really need to worry too much about? Let me explain. You can subscribe to this podcast on: Podbean | Apple Podcasts | Stitcher | Spotify | TUNEIN Links: Email Me | Twitter | Facebook | Website | Linkedin Get Your Copy Of Your Time, Your Way: Time Well Managed, Life Well Lived Subscribe to my Substack Take The NEW COD Course The Working With… Weekly Newsletter Carl Pullein Learning Centre Carl’s YouTube Channel Carl Pullein Coaching Programmes The Working With… Podcast Previous episodes page Script | 344 Hello, and welcome to episode 344 of the Your Time, Your Way Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host of this show. Let’s be honest: somewhere in our carefully organised lives, backlogs will build. It could be email, the ever-increasing list of house repairs, or the daily admin life generates. With everything going on in our lives, it would be easy to believe that finding the time to stop these backlogs from growing is impossible. Yet, when you understand the three types of backlogs, you can develop a process that stops the backlog from growing. The three types are the growing backlog, the stalled backlog and the shrinking one. You don’t need to worry about the shrinking backlog. It’s doing what you want it to do—shrinking. That could be getting your receipts together in preparation for doing your taxes. You’re gathering and sorting them, so the backlog is shrinking. This generally happens when the tax submission season is almost upon us. The stalled backlog is also a little less urgent. It’s not growing, but you need to watch it carefully because this kind of backlog can start snowballing—house or car repairs, for example, often do this. The most dangerous backlog is the growing one. This often happens with email and admin tasks and can occur when you try to expand your business too fast without adding resources. Before we go any further, let me first hand you over to the Mystery Podcast Voice for this week’s question. This week’s question comes from Janice. Janice asks, hi Carl, I’m trying to get my life organised but don’t have time because I have so many things to do. My email’s a mess, and every weekend, I spend all day cleaning up my home. How do you get on top of things when you are far behind? Hi Janine, thank you for sending in your question. This is a tough one. It can feel like we are stuck between wanting to get ourselves organised and realising that we have such a big backlog of stuff to do that it would take several months to break even—so to speak. The strategy here is to first determine what kind of backlog you’re dealing with. Is it growing, stalled, or shrinking? If it’s shrinking, keep doing what you are already doing. It’s shrinking, so it’s doing what you want it to do. Don’t stop. The one that needs immediate attention is the growing one. Imagine that you have over a few thousand emails in your inbox. It’s making finding important emails slow and cumbersome, and you want to get it cleared. The challenge is that more emails appear every day, and that number is not fixed. Some days, you may receive 150+ new emails, while other days, perhaps it’s eighty. Either way, until you can achieve a net gain—i.e., processing and clearing more emails than come in—the backlog will continue to grow. With email, I would first clear out the older emails. There will be a point where you’ve ignored an email for so long that it would be embarrassing to respond to it now. Where is that point? For me, that’s two weeks. It would be embarrassing for me to respond to any email that’s been sitting around for two weeks or more. You may be more tolerant than I am. You may be happy responding to emails older than a month or two. Where is your limit? Once you know your limit, take any email older than your limit and move it to a new folder in your email program called “Old inbox”. This way, nothing has been lost, and you can go through that list when you have time. That list will no longer be growing. You’ve put a stop to it. Now, to prevent the backlog from growing, you will need to clear whatever emails remain in your inbox first, so you start from zero. Now, here’s where you will need to be cautious of FOMO—the fear of missing out. This can paralyse you because you are fearful that you might be deleting something important. Fear not. Always remember with email if you have been sent something there will be a copy of it somewhere. If for whatever reason you do need something you’ve deleted, you can reach out to a colleague and get a copy. One of disadvantages of digitalization is we no longer see things piling up. Back in the day ...
