In this episode of the "Head, Heart, and Boots" podcast, we dive into the impactful insights from our discussion with industry experts Michelle Blevins and Leighton Healey. This episode is a must-listen for anyone in the restoration industry looking to navigate the evolving business landscape!

• Actionable advice and a deeper understanding of the industry's current state and its future directions.
• Explore practical advice on enhancing business processes and team success.
• Perfect for business owners, service team members, and restorers looking to thrive in a changing market.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%.

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

• A Lite Valuation Of Your Business
• Your Value Multiplier Per Your Industry
• Health Assessment Per Our PYB Methodology
• Business Value & Growth Roadmap Tailored For You
• Value Acceleration Strategies

Tune in with Chris and Brandon for a no-nonsense episode of "Head, Heart, and Boots," where they dive deep into the essentials of business growth, consulting mastery, and leadership in the tough trenches of the restoration industry. If you're looking to step up your game, this is the episode you don't want to miss.

Key Takeaways:

• Consulting Smarts: Get the lowdown on how Floodlight Consulting Group helps business owners level up from being just operators to visionary leaders poised for growth or building a lasting legacy.
• Pro Insights: Tap into the wisdom of consultants who've been in the grind, selling and scaling businesses, and who offer unmatched guidance tailored for the restoration industry.

• Growth Strategies: Discover key strategies for viewing consulting as a wise investment in your business's future, complete with actionable tips on enhancing your operational effectiveness.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

• 100% Tailored to each client

• Formal consulting sessions for owners and key leaders
• Full one-on-one access to the Floodlight team and their network of industry experts

Dive into an unfiltered conversation on the "Head, Heart, and Boots" podcast as we grapple with the tough topic of anger. Join hosts Brandon and Chris along with expert Dr. Nick Sotelo, who brings a no-nonsense approach to understanding and managing anger, exploring its impact in both our personal and professional lives.

Key Takeaways:

Real Talk on Anger:

• Dr. Sotelo challenges the common misconceptions about anger, presenting it as a signal to address deeper issues rather than a setback. This episode cuts through the noise, offering a clear-eyed view of anger as a primary emotion and a part of human survival instincts.

Transformation Tales:

• Through stories of personal change, this discussion sheds light on how acknowledging and redirecting anger can lead to significant personal growth and better relationships.

The Ripple Effect:

• Explore how unchecked anger can fray the threads of our closest relationships, particularly in family dynamics and team environments, and how forgiveness plays a crucial role in mending these bonds.

Everyday Strategies:

• Gain practical advice with straightforward strategies like the "Stop, Start, Keep" method and daily gratitude exercises, giving listeners tools to start their own anger management journey.

Proactive Approach:

• The episode emphasizes not waiting for a breaking point to address anger issues. It promotes ongoing self-reflection and the adoption of new, healthier habits to prevent damage before it starts.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

• 100% Tailored to each client

• Formal consulting sessions for owners and key leaders
• Full one-on-one access to the Floodlight team and their network of industry experts

Gear up as Brandon and Chris get real with Ed Cross, a master of the restoration and insurance game. This episode is a goldmine for anyone ready to up their game in dealing with claims and mastering the art of negotiation.

Key Takeaways:

1. Expert Advice: Tap into Ed Cross's years of experience for building stronger relationships with clients and smoothing out the bumps with insurance adjusters for better claim settlements.
2. Communication Tactics: Discover how to keep things positive with adjusters and why listening more than you talk can be your best strategy in negotiations.
3. Deeper Dive: Get into the weeds on tortuous interference and its potential to change the game by stopping unfair claim denials.

This is the kind of episode you’ll want to share with your team. It’s packed with scenarios you can role-play and tips that’ll sharpen your skills in client interaction and claims handling.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

• 100% Tailored to each client

• Formal consulting sessions for owners and key leaders
• Full one-on-one access to the Floodlight team and their network of industry experts

Dive into the latest episode where Chris and Brandon from Floodlight Consulting Group tackle the real stuff—using mindfulness to smooth out rough edges in business and personal realms. With their clients pulling in over a quarter billion this year, these guys know their stuff.

They share a killer story about turning a workplace blowup into a bonding moment with a group hug, proving tough guys can get real too. Plus, they’re giving away a free business audit tool to help you pinpoint your biz's health—grab it at floodlightgrp.com/audit.

Key Takeaways:

• Embrace mindfulness to boost your work environment and bottom line.
• Use emotional smarts for better leadership.

Hit play, get inspired, and crank up your business game. Don’t forget to follow and drop a five-star review if it hits the mark!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

• 100% Tailored to each client

• Formal consulting sessions for owners and key leaders
• Full one-on-one access to the Floodlight team and their network of industry experts

In this episode of "Head, Heart, and Boots" Chris and Brandon really get into the nitty-gritty of what it takes to lead with integrity. Dive into discussions that aren't just theoretical but drawn from the trenches of both military and business leadership.

What You'll Get From This Episode:

• Leadership Real Talk: Get the lowdown on the true ups and downs of leadership, from hardcore military service to the front lines of business management.
• Balancing Act: Master the art of juggling accountability with maintaining genuine relationships, and understand why it’s critical for not just surviving but thriving as a leader.
• Life Lessons Meet Business: Connect with the stories and analogies that show how personal experiences shape our professional lives and vice versa.

Give this episode a listen and arm yourself with insights that could change how you handle your business and personal relationships. Don’t forget to follow and share the podcast to keep up with our community of savvy leaders. If this episode hits home, drop us a five-star review!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

• 100% Tailored to each client

• Formal consulting sessions for owners and key leaders
• Full one-on-one access to the Floodlight team and their network of industry experts

Check out the latest "Head, Heart, and Boots" podcast episode where hosts Chris and Brandon, joined by guest expert Joey Coleman, get real about what it takes to lead with empathy and improve how businesses handle customer experiences. They dive deep into how to make a lasting impression through strategic customer interactions and the essential nature of thoughtful follow-ups.

What You'll Learn:

1. Maximizing Moments: Master the peak-end rule to leave a lasting impression on your customers.
2. Following Up Like a Boss: Uncover tactics for follow-ups that actually strengthen customer loyalty.
3. Leading with Heart: Get the lowdown on empathetic leadership, especially when the going gets tough.

If you're looking to sharpen your leadership edge and turn business challenges into wins, this episode is your go-to. Tune in for no-nonsense advice that speaks directly to leaders ready to elevate their game.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

• 100% Tailored to each client

• Formal consulting sessions for owners and key leaders
• Full one-on-one access to the Floodlight team and their network of industry experts

Tune into this episode if you're all about stepping up your leadership game and navigating challenges with a mix of grit and grace. Check out the full discussion for some straight talk on making real change where it counts.Dive into a no-holds-barred session on "Head, Heart, and Boots," where hosts Chris and Brandon from Floodlight Consulting Group chop it up with Jim Fallon of the Conscious Leadership Institute. This episode doesn't just skim the surface—it digs deep into what it means to lead with purpose and poise in the face of adversity.

Key Takeaways:

1. From Chaos to Clarity: Jim Fallon unpacks his journey from a high-octane entrepreneur to a guru in conscious leadership, shedding light on the transformative power of self-awareness in leadership.
2. Leading Through the Storm: With the Carolinas and Florida reeling from recent hurricanes, the discussion pivots to applying conscious leadership in the heat of crisis, focusing on mental toughness and strategic calm.
3. Cultivating Honest Feedback: Get the lowdown on building a workplace where feedback isn’t just noise but a cornerstone of growth and improvement.
4. Mastering Your Emotional Game: Learn how recognizing your emotional responses can give you the upper hand in decision-making and influence team vibes for the better.
5. Keeping Your Cool: The convo wraps with strategies to avoid burnout and keep your leadership game sharp and sustainable, balancing personal well-being with crushing it at work.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

• 100% Tailored to each client

• Formal consulting sessions for owners and key leaders
• Full one-on-one access to the Floodlight team and their network of industry experts