Alex Farmer, VP of Customer Success at Cognite, brings his great sense of humor to share what he's learned throughout his career, and what he anticipates the future of customer success to look like. In fact, Alex is so passionate about the customer success industry that he created Customer Success Excellence, the world's first awards program dedicated to customer success, and a way to identify the next generation of deserving voices in the CS space.

Alex recounts a few valuable insights he's learned during his career, and if you'd like read about them, visit this LinkedIn article he recently wrote, Eight Lessons From the First Decade of my Career.'

ABOUT US:
involve.ai is an early warning system to identify risk and expansion opportunities in your customer base. This results in complete visibility into your customers, identification of risk and upsell opportunities as well as an ability to scale account management.

CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
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Connect with Alex Farmer:
https://uk.linkedin.com/in/alexanderfarmer

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Growing up in Wapato, Washington on the Yakama Indian Reservation in the Valley, Paul learned the value of a strong work ethic early on when he helped his Grandfather work the farm. Being the first in his family to go to college, Paul's ability to connect with and help others propelled him from living in his car to having property investments and building a vision to cement his legacy. Paul's advice is to "trust your instincts - don't be afraid to fail. You'll regret not taking the opportunities that may be out there."

Watch this inspiring Growth Stories episode on Youtube, or stream on your favorite platform!

Paul Arambul, Jr. is the Sr. Director of Business Development for involve.ai, where he gets to work with corporations to solve their customer churn and renewal challenges while making it cost-effective. Connect with Paul to learn how your company can start offering solutions to keep and build your revenue.

ABOUT US:
involve.ai is an early warning system to identify risk and expansion opportunities in your customer base. This results in complete visibility into your customers, identification of risk and upsell opportunities as well as an ability to scale account management.

CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
Schedule a demo

Connect with Paul Arambul:
https://www.linkedin.com/in/paularambuljr

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacharyagaurav/

FOLLOW US ON:

LinkedIn ► https://www.linkedin.com/company/involveai
Instagram ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve
Join our CI Community, CI.ty ► city.involve.ai

Demar Amacker, Sr. Director, Business Operations at Zift Solutions joins this episode of the Growth Stories podcast and discusses growing his background in sales and rev ops. With each sale, every renewal, or any uptick in customer satisfaction, Demar knows the impact that the holistic vision of sales empowering and enablement can have on his team! 

Hear from Demar's journey starting out in professional sports marketing, and advancing into sales, CRM, and rev ops. Demar's learning mindset has always kept him focused on a constant growth mentality. Demar shares why revenue operations is a new function and why it plays a key role in so many organizations. 

Demar Amacker is an active thought leader of RevOps in multiple revenue communities and as a champion and engaging member for a number of communities created for marginalized groups. He most recently received recognition for being one of the top 25 RevOps Leaders of 2022 by Revenue.io, has been featured in leadership articles sharing his road to RevOps story & is due to appear on several podcasts throughout 2022.

ABOUT US:
involve.ai is an early warning system, like a credit score for revenue retention, that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
Schedule a demo

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacharyagaurav/

FOLLOW US ON:

LinkedIn ► https://www.linkedin.com/company/involveai
Instagram ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve
Join our CI Community, CI.ty ► city.involve.ai

Jason Wesbecher, Chief Revenue Officer at TrustArc, takes us back to his childhood and early career journey from the school halls of John Hughes films, to gambling in Atlantic City.

This episode is packed with fascinating stories (like a clever way Jason landed a job), and advice and lessons learned throughout his career. Making a name for himself has been easy because Jason's expertise as a leader has mentored so many throughout his journey.

Be sure to watch the entire episode on YouTube, or listen through your favorite podcast platform!

Jason Wesbecher is a twenty three-year career as metrics-driven sales leader leveraging a disciplined playbook & culture for growth. Jason has expertise navigating the challenges of turnarounds, the complexity of M&A integration, and the uncertainty within global markets. Jason is a leader and mentor of sales & marketing professionals, motivating people to unlock their potential.

ABOUT US:
involve.ai is an early warning system, like a credit score for revenue retention, that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
Schedule a demo

Connect with Jason Wesbecher:
https://www.linkedin.com/in/jasonwesbecher

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacharyagaurav/

FOLLOW US ON:

LinkedIn ► https://www.linkedin.com/company/involveai
Instagram ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve
Join our CI Community, CI.ty ► city.involve.ai

Aditya Reddy, a growth investor at Sapphire Ventures, joins this episode of the Growth Stories podcast! Growing up a multi-sport athlete, Aditya tore his ACL, which caused him to take a step back from his identity as an athlete. This became a pivotal point in Adtiya's life and helped strengthened his grit, tenacity, and confidence towards his career journey and transitions. 

In this episode, Aditya offers some of the best practices for post-sales customer success or account management, the future of PLG, and why Net Dollar Retention is so important when investors look at company valuations.

Watch the video podcast on YouTube, or subscribe to Growth Stories on your favorite platform!

Aditya Reddy joined Sapphire Ventures in 2021 as a member of the growth investment team. Prior to Sapphire, Aditya worked on the FP&A team at Sapphire’s portfolio company, Outreach, where he helped drive the consolidated top-line forecasting and reporting function for the business and supported the Marketing organization with ongoing business planning. Aditya began his career at J.P. Morgan in the Technology M&A group where he helped advise large technology clients on an array of strategic initiatives including M&A, divestitures and partnerships.

Aditya graduated from the University of California, Berkeley with a degree in Business Administration. Born and raised in the Bay Area, he enjoys playing basketball, traveling (adventure-style) and trying new foods.

ABOUT US:
involve.ai is the No1 rated Customer Success Platform that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

MORE GROWTH STORIES PODCASTS
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CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
Schedule a demo

Connect with Aditya Reddy:
https://www.linkedin.com/in/reddyaditya/

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacharyagaurav/

FOLLOW US ON:

LinkedIn ► https://www.linkedin.com/company/involveai
Instagram ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve
Join our CI Community, CI.ty ► city.involve.ai

Hold on to your hats, folks: Mary Poppen is on the Growth Stories podcast! Mary is a trailblazer in our industry and we couldn't be more thrilled to have her on our team as our Chief Strategy and Customer Officer.

In this episode, Mary shares about her career journey, and overcoming imposter syndrome while being one of very few female executives working in tech startups. 

Mary brings so much insight and clarity to our industry that she even recently published a book, Goodbye Churn, Hello, Growth! Harness the Power of Customer Intelligence: Your guide to creating a customer-centric company through data. Right now, we are offering a free copy of the book if you sign up for a demo to see involve.ai in action!

Mary knew one day we'd be able to predict what the key drivers for upsell, churn, and expansion would be, and she was right! Now, she's telling other CCOs and CROs, "you've got an incredible opportunity to create contagious enthusiasm between both your customer and your employees because they're both seeing results, and they're both having an impact. Why wait?"

Catch the full episode on your favorite platform, or watch the full video podcast on YouTube. 

Before joining involve.ai, Mary Poppen was Glint's Chief Customer Officer at LinkedIn. Mary was responsible for driving and scaling the company's ability to delight customers. Prior to that, Mary was the Chief Customer Officer for SAP's Global Cloud business and Chief Customer Officer for SuccessFactors. With over two decades of experience in customer success, business consulting, and executive leadership, Mary frequently speaks at global events and has authored several publications in this space.  

She's a proud wife and mother of two boys, holds a Master's Degree in Industrial/Organizational Psychology, loves to travel and exercise, and she's passionate about Customer Intelligence and developing the next generation of CS/CX leaders!

ABOUT US:
involve.ai is the No1 rated Customer Success Platform that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

MORE GROWTH STORIES PODCASTS
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CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
Schedule a demo

Connect with Mary Poppen

Throughout Peter Armaly’s career, Peter has found that being eager to learn while understanding the challenges that the world is facing will present opportunities for you. Peter’s ability to empathize with others and assist with their successes can be attributed to the impact of his father’s generosity and the impression that left on Peter growing up. 

In this Growth Stories episode, Peter hypothesizes on the future of Customer Success, and what it could look like if it wasn’t a formal function but instead something that happened automatically. Don’t miss this episode and be sure to subscribe to the Growth Stories podcast on your favorite podcast platform!

Peter Armaly is the Vice President of Customer Success at ESG and in that role is focused on evolving and expanding the business and on advising client leaders and teams on best practices for all aspects of Customer Success and customer engagement. Peter is a well-known industry researcher, writer, and speaker with deep and extensive experience in Customer Success organizational leadership, enablement and the design and delivery of Voice of the Customer programs over the last 15 years. In addition to his ESG leadership role, Peter is a Customer Success Advisor for Proof Analytics, a predictive marketing analytics software firm, serves on the Advisory Council for the Customer Experience Program at The George Washington University School of Business in Washington, D.C., has been a guest lecturer for the University of San Francisco Customer Success MBA program, and is a regular speaker on a monthly webinar series organized and facilitated by Practical CSM, a Customer Success education and training services provider. Finally, Peter has co-authored a report available on Amazon called Customer Success Attitudes to Training, Certification & CPD 2020/2021.

ABOUT US:
involve.ai is the No1 rated Customer Success Platform that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

MORE GROWTH STORIES PODCASTS
Growth Stories Podcasts

CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
Schedule a demo

Connect with Peter Armaly:
https://ca.linkedin.com/in/peterarmaly

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacharyagaurav/

FOLLOW US ON:

LinkedIn ► https://www.linkedin.com/company/involveai
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Jeremy Uniacke, Vice President Information Technology at Thryv, joins the Growth Stories podcast today. Jeremy grew up in a small town in Michigan and talks about how many of the locals spent their time. While Jeremy enjoyed some of those activities, his love for computer science grew. After accepting a scholarship to the honors college at Michigan State University (Go Green! We have a few ties to MSU at involve.ai), Jeremy was able to design his own undergrad program, majoring in both Computer Science and Mathematics, and minoring in both Sociology and Philosophy. One thing Jeremy lives by is to never stop learning. Talk about a brilliant mind!

When it comes to entering the system design or system architecture space, Jeremy's advice is to figure out how to simplify your explanations, find out who the decision makers are to support the change, and make sure your UI is right!

This intriguing episode spans a variety of stories and topics - Gaurav and Jeremy even chat a bit about the work that Jeremy's daughter is doing in bioinformatics, a combination of computer science and biology! Don't miss out and watch the video podcast on YouTube, or stream on your favorite podcast platform.

Jeremy Uniacke is the Vice President of IT responsible for the Back-end Application stack, HR, Finance, Infrastructure, Security and IT Audit functions at Thryv.  His career spans over 25 years, with a focus on application architecture and business integration, across the advertising and automotive industries.  He first got interested in computers and coding at 7, when his Dad said got him an Apple 2, no games, and a book on coding in BASIC.  Today, you can find Jeremy, his wife, and their two cats in the Detroit area enjoying 3 of the 4 seasons outdoors, while hibernating in the winter.

ABOUT US:
involve.ai is the No1 rated Customer Success Platform that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

MORE GROWTH STORIES PODCASTS
Growth Stories Podcasts

CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
Schedule a demo

Connect with Jeremy Uniacke:
https://www.linkedin.com/in/jeremy-uniacke-62a9a37

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacharyagaurav/

FOLLOW US ON:

LinkedIn ► https://www.linkedin.com/company/involveai
Instagram ►