If you want your business to grow, you have to make sure it is built on a solid foundation. The experiences your guests have in your center are key to your growth and success.

In episode #11, host Mark Bares shares the first step you need to take to create Disney-like experiences in your center to keep your guests coming back again and again.

IN THIS EPISODE YOU’LL LEARN:

• [02:58] How an angry customer transformed my bowling center
• [04:15] Marketing is a complete waste of money if you don’t do this one thing
• [07:07] What is the real reason you open your doors every day?
• [10:05] Why creating a web of friendships is so important to your center
• [12:22] The next step

LINKS AND RESOURCES MENTIONED IN THIS EPISODE:

• GrowBowling365.com
• Summer BowlPass

Thanks so much for joining me this week. Want to subscribe to the Grow Bowling 365 podcast? Have some feedback you’d like to share? Connect with us on Apple Podcasts and leave a review!

As our workforce gets younger, problems with staffing are becoming more complicated. Not only do most young employees not know how to communicate with customers and other staff members, but they are also constantly glued to their cell phones.

So what is a bowling proprietor to do?

In episode #10, host Mark Bares shares what he is doing in his bowling center to get his employees off their phones so they can create amazing experiences for their guests.

IN THIS EPISODE YOU’LL LEARN:

• [01:45] When your employees are on stage and off stage and how it affect your guest’s experience
• [04:30] When your employees should be allowed to use their cell phones while working
• [04:55] Why our society is struggling with cell phone addiction
• [05:32] What to do when your employees break the rules
• [07:01] Your employees will rule the roost if you don’t enforce your policies
• [10:30] It’s a bad idea to let your employees keep their phones in their pockets while working

LINKS AND RESOURCES MENTIONED IN THIS EPISODE:

• GrowBowling365.com

Thanks so much for joining me this week. Want to subscribe to the Grow Bowling 365 podcast? Have some feedback you’d like to share? Connect with us on Apple Podcasts and leave a review!

There are three ways to grow your bowling center’s revenue. You can find new customers, raise prices, or get people to come in more often buying more. But before any of that happens, you need to understand who your competition is so you can create guest experiences that will allow you to do all three of those daunting tasks.

In episode #9, host Mark Bares takes a deep dive into who you are really competing against and how understanding these fundamental principles are the beginning of training your staff to create amazing guest experiences.

IN THIS EPISODE YOU’LL LEARN:

• [01:45] Who is your bowling center’s direct competition
• [02:43] How do you define your bowling center’s indirect competition
• [05:18] Are your potential customers entertaining themselves at home
• [07:32] How to compete for your customer’s attention
• [09:07] Get your employees to show your guests gratitude

LINKS AND RESOURCES MENTIONED IN THIS EPISODE:

• GrowBowling365.com

Thanks so much for joining me this week. Want to subscribe to the Grow Bowling 365 podcast? Have some feedback you’d like to share? Connect with us on Apple Podcasts and leave a review!