Summary

In this episode of the Good Cents R&M podcast, Seth Hooper, Austin Breshears, and guest John Diamond discuss the fourth and final thing you need to get facilities stuff done: Tools. They emphasize the importance of having the right tools organized properly, share their favorite tools for repairs, and review the four key things needed for successful facility management: knowledge, time, tools, and parts. The conversation provides valuable insights for stores looking to improve their maintenance processes and efficiency.

In this episode of the Good Cents R & M podcast, we talk about the importance of having the right parts on hand, the knowledge to manage inventory effectively, and the tips for parts ordering and storing.

In this conversation Hosts Austin Breshears, and Seth Hooper discuss with Operator John Diamond about the need for time when it comes to caring for your facilities and equipment.

Part 1 of 4: In this episode of the Good Cents R&M podcast, hosts Seth Hooper and Austin Breshears are joined by John Diamond, an experienced Chick-fil-A owner and operator. They discuss the essentials for success in facility management, emphasizing the importance of having the right tools, time, knowledge, and parts

In this episode of the Good Cents R&M podcast, we discuss the various maintenance roles within a store, highlighting the split, full time and part time roles.

Summary

In this episode, Seth Hooper and Austin Breshears discuss the challenges of getting store teams to care about facilities management. They explore the importance of communication, setting expectations, and creating a culture of accountability. The conversation emphasizes the need for effective reporting systems and training to ensure that all team members understand their roles in maintaining equipment and facilities. The hosts also highlight the integration of operations and facilities management as crucial for overall success.

In this episode of the Good Cents R&M podcast, Seth Hooper and Austin Breshears discuss the importance of viewing maintenance through different lenses. They emphasize safety as the top priority, followed by revenue considerations, the impact on guest and team member experiences and productivity in operations. The conversation highlights the need for a balanced approach to maintenance that considers immediate safety issues, long-term profitability and productivity, and the overall experience of both guests and employees.

In this episode of the Good Cents R&M Podcast, Seth Hooper and Austin Breshears discuss the complexities of relationships with service technicians in the restaurant industry. They explore the importance of communication, understanding, and building personal connections with service techs to enhance the overall service experience. The conversation also addresses challenges faced post-COVID, the significance of kindness and respect towards service techs, and strategies for handling bad experiences. Ultimately, the episode emphasizes that strong relationships and effective communication are crucial for success in vendor management.

Takeaways

• Building relationships with service techs is essential.
• Communication is key to a positive service experience.
• Understanding the technician's perspective can improve interactions.
• Personal connections can lead to better service outcomes.
• Offering food can enhance relationships with service techs.
• Kindly voicing concerns can lead to better service.
• Post-COVID challenges have affected service availability.
• A technician shortage impacts service quality.
• You often get what you pay for in service techs.
• Strong relationships can lead to better problem resolution.